Inside Sales & Account Manager

Reports to Sales Director

Location
:
On Site - 6658 East Paris Ave, Caledonia MI 49316

Schedule
:
Monday through Friday (Full-Time)

Hours
: 8 AM - 5 PM EST

The “One Thing”:
Establish world-class rapport with new prospects and existing customer base to drive overall business growth and create lifelong supporters of the Howies brand.

• Connect with inquiring customers by identifying achievable business opportunities, creating unique sales strategies, and treating customers like family
• Engage prospects quickly with immediate phone calls and email follow-ups to ensure that every customer feels valued and that they are our number 1 priority
• Maintain a firm pulse on monthly sales goals and work closely with the sales director and leadership to deliver on predetermined expectations
• Create personal and meaningful connections with all contacts to earn their trust and use this relationship to increase sales year over year
• Understand industry trends, stay up to date on new and revamped Howies products, and communicate with the team to develop tactics that lead to larger books of business
• When appropriate, use knowledge of our entire catalog to encourage upsell on products never purchased before and incentivize orders by taking advantage of “freebies”
• Thoroughly maintain customer cards in our CRM software by logging detailed interactions, updating billing / shipping addresses, discussing and implementing payment terms, and maintaining a well-documented pricing history

• Represent Howies Hockey / Athletic Tape at tournaments and trade shows as needed
• Order fulfillment – know how to process and pack all orders that come into Howies
• Work closely with other departments to improve overall company performance
• Handle misc. administrative, IT, data entry, or clerical duties as needed
• Communication and positive relationships with the entire team – top to bottom
• Engage both the operations and sales sides of the business daily
• Anything else required from Howies to be a best-in-class business

• Bachelor’s degree or equivalent in business administration, communications, sports management, or related field of study, not required but preferred
• Proven skill and experience with Excel, ERP/CRM software, and computer programs
• Strong knowledge of sports (emphasis on hockey), all Howies products, and general geography for international sales opportunities
• Outgoing personality and social skills to interact with customers and approach each point of contact with a servant’s heart mentality
• Ability to multitask in a fast-paced environment and prioritize objectives
• Extreme aptitude for learning, cultivating, and adopting the Howies sales strategies
• Communication with the entire team, top to bottom, and applying critical thinking skills