Account Manager

The Account Manager is a key contributor to Mastercam’s growth by driving revenue, expanding the subscription base, and achieving Annual Recurring Revenue (ARR) targets. This role positions Mastercam as the preferred CAD/CAM solution provider in the assigned territory by aligning sales efforts with the company’s global strategy. The Account Manager ensures excellent customer experiences, fosters long-term partnerships, and consistently delivers value to both new and existing clients.

A proactive and results-oriented professional, the Account Manager excels at implementing innovative sales tools and techniques, including AI-driven solutions, to enhance productivity and deliver tailored solutions. Collaboration across internal and external teams is critical to ensure alignment with Mastercam’s overall strategic objectives.

Must be located in the MI (Detroit or Grand Blanc Area) area

Sales Execution & Strategy

• Manage the entire sales cycle, from prospecting and qualifying to negotiating and closing deals.
• Execute Mastercam’s sales strategies, ensuring adherence to processes and utilizing Salesforce CRM for pipeline management, forecasting, and reporting.
• Develop tailored value propositions and competitive positioning to address market-specific challenges and opportunities.
• Leverage AI and advanced tools to analyze market trends, optimize sales efforts, and create data-driven strategies.
• Maintain a focus on shortening sales cycles, improving win rates, and prioritizing high-value opportunities.

ARR Growth & Retention

• Drive Annual Recurring Revenue (ARR) growth through subscription sales and renewal of maintenance agreements.
• Implement customer retention strategies, ensuring consistent value delivery and high renewal rates.
• Collaborate with marketing and product teams to design campaigns that enhance ARR and customer loyalty.
• Expand ARR in both existing markets and new segments by addressing customer pain points and offering innovative solutions.
• Act as the primary point of contact for key accounts, addressing complex issues and identifying new opportunities.
• Deliver customer-focused solutions by aligning with Mastercam’s value-based selling principles.
• Work closely with internal teams—marketing, customer success, and pre-sales—to tailor offerings that meet customer needs.
• Use customer insights to refine strategies and strengthen satisfaction and loyalty.

Performance Monitoring & Reporting

• Regularly evaluate pipeline quality and sales performance to identify opportunities for improvement.
• Provide accurate forecasting and ensure compliance with Mastercam’s reporting standards through Salesforce CRM.
• Analyze sales data to celebrate wins, identify gaps, and create actionable improvement plans.
• Monitor metrics such as revenue growth, customer retention, and deal velocity to maintain team accountability.

Market Awareness & Opportunity Development

• Stay informed about market trends, customer needs, and competitive activity within the territory.
• Identify new opportunities through networking, regional events, and partnerships with local organizations.
• Use AI tools to prioritize opportunities, conduct competitive analysis, and expand into emerging markets.
• Provide feedback to internal stakeholders to align regional sales efforts with broader strategic objectives.

Cross Functional Collaboration

• Work closely with Business Development Managers, Channel Managers, and other internal teams to drive revenue and reduce conflicts.
• Partner with marketing, product, and customer success teams to integrate customer feedback into offerings.
• Foster relationships with channel partners and leverage the broader Mastercam ecosystem for integrated solutions.

Education

• Bachelor’s degree in business, marketing, engineering, or a related field or equivalent professional experience.
• At least 5 years of proven sales or account management experience in a subscription-based or ARR-focused environment.
• Familiarity with Salesforce CRM and value-based selling methodologies.
• Demonstrated ability to exceed revenue targets and implement innovative sales strategies.

Required Skills

• Proficient in Salesforce CRM and Microsoft…