Presales Consultant , Personal Systems

Job Summary

This role is responsible for building strong relationships with key customers and stakeholders, advising and influencing their strategic decisions, and tackling unique customer challenges. The role collaborates with internal teams on account planning, sales strategy, and solution customization while mentoring junior team members, navigating technical customer challenges and working towards customer satisfaction and the organization’s growth.

• Leads the design of complex, innovative, and strategic solutions that address unique customer challenges and align with the organization’s long‑term goals.
• Fosters deep and strategic relationships with key customers and stakeholders, acting as a trusted advisor and influencing their business decisions.
• Delivers compelling presentations and engages with executive‑level customers, articulating the value proposition of the organization’s solutions in alignment with the customers’ business goals.
• Develops and executes strategic account plans for high‑profile customers, coordinating with sales teams to ensure long‑term customer satisfaction and growth.
• Leads the design and implementation of highly intricate integrations with third‑party solutions, showcasing the organization’s ability to seamlessly connect diverse technologies.
• Tackles intricate technical challenges and unexpected customer issues with innovative problem‑solving skills, demonstrating an ability to handle complex scenarios.
• Leads or contributes to high‑impact initiatives that drive revenue growth, improve operational efficiency, or enhance customer experience.
• Identifies potential risks associated with complex solutions and develops strategies to mitigate them, ensuring successful project outcomes.
• Organizes innovation workshops to explore new ways to address customer challenges and create novel solutions.
• Acts as a mentor to junior team members, guiding their professional growth, sharing deep product and domain expertise, and promoting a culture of excellence and continuous improvement.

• Four‑year or Graduate Degree in Sales, Marketing, Business Administration, or a related discipline, or commensurate work experience or demonstrated competence.
• Typically 7–10 years of work experience, preferably in technical selling, consultative selling, account management, or a related field.

NA

• Amazon Web Services
• Application Programming Interface (API)
• Cloud Computing
• Cloud Services
• Computer Science
• Customer Success Management
• Demonstration Skills
• Enterprise Application Software
• Extract Transform Load (ETL)
• IT Infrastructure
• Microsoft Azure
• New Product Development
• Presales
• Product Management
• Request For Proposal
• Sales Process
• Sales Prospecting
• SAS (Software)
• Software As A Service (SaaS)
• Virtualization

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impacts function and leads and/or provides expertise to functional project teams and may participate in cross‑functional initiatives.

Works on complex problems where analysis of situations or data requires an in‑depth evaluation of multiple factors.

The on‑target earnings (OTE) range for this role is $147,300 to $231,300 USD annually with a 80%/20% (salary/incentive) mix. Pay varies by work location, job‑related knowledge, skills, and experience.

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4–12 weeks fully paid parental leave based on tenure
• 13 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.