Sales Support Representative

Job Posting:
Ferguson has been a source of quality supplies for a variety of industries since 1953. We are hiring Sales Support Representatives who will work with Sales associates to support customer needs, determine the best products and solutions, provide personalized customer service through timely quotations and accurate sales orders, coordinate deliveries on behalf of customers, answer sales calls for general information, addressing and resolving customer concerns or questions, and effectively use customer relationship management (CRM) system and phone system.

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Ability to effectively use customer relationship management (CRM) system and phone system.

• 0‑3 years of sales and/or customer service experience is preferred.
• Exhibit strong skills for sales, including the ability to upsell.
• Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
• Ability to react well in a fast‑paced environment & follow through on commitments.
• Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.
• Pre-employment drug and background screening required.

• Pay Range: $18.71 - $29.92 per hour/month (Monthly for Salaried roles OR Hourly for all other roles).
• Bonus or Incentive Plan eligible.
• Health, dental, vision, paid time off, life insurance and 401(k) with a company match.
• Additional benefits: mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities.
• Competitive offering includes benefits plans and programs supporting mental, physical and financial well‑being.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. Ferguson is an equal‑opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(A). Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.