Aftermarket Inside Sales Representative

The Opportunity

JR Automation, a Hitachi Group Company, is driven to deliver customer success worldwide. We provide intelligent automated manufacturing and distribution technology solutions that transform how the world's leading manufacturers make and distribute products. Our strength is our people and we’re always looking to get stronger across North America, Europe, and Asia.

Join us as an Aftermarket Inside Sales Rep in Holland, MI as we work together to bring innovative automation solutions to life.

This is a full-time hourly position based onsite in Holland, MI
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• Competitive wages, medical benefits starting your first day, and paid parental leave
• Opportunity to work on customized, 1-of-1 automation projects
• A collaborative, engineering-driven environment
• Career growth and skill development opportunities
• A role where craftsmanship and quality truly matter
• Work with cutting edge and innovative technologies

The Aftermarket Inside Sales Representative is responsible for supporting customers by responding to inquiries, preparing quotations, processing orders, and delivering a high level of service throughout the aftermarket customer experience. The Representative serves as a key point of contact for parts requests while proactively identifying customer needs, following up on sales opportunities, and uncovering potential opportunities for the Aftermarket Account Managers.

This role works closely with customers, internal and external teams to ensure timely, accurate and professional support while contributing to revenue growth, customer satisfaction, and operational excellence.

• Serve as a primary point of contact for inquiries related to aftermarket parts
• Respond to customer and internal requests for quotations, parts identification, pricing, availability, and order status
• Prepare and deliver accurate and timely quotations for replacement parts, including Daily and Initial Provisioning spares
• Process customer orders and ensure accuracy of order entry and documentation within aftermarket systems
• Manage assigned customer inquiries from receipt to completion
• Identify opportunities to upsell and cross-sell, including but not limited to parts, training, field service, service contracts, enhanced warranties, and equipment upgrades and retrofits
• Qualify customer needs and route strategic sales opportunities to the appropriate Aftermarket Account Manager
• Maintain regular communication with suppliers and customers regarding quotation status, lead times, delivery schedules, and order updates
• Collaborate with Suppliers, Project teams, Build teams, Supply Chain, Logistics, Aftermarket Account Manager, and other internal or external teams to resolve customer issues and support the development and delivery of quotations
• Assist customers in identifying replacement parts and recommending appropriate solutions
• Monitor quote backlog and ensure timely follow-up on outstanding opportunities and support quote conversions
• Maintain accurate customer, quote, order and relevant activity records within relevant business systems
• Escalate customer concerns, urgent requirements, and service issues as appropriate
• Support pricing execution and ensure compliance with established policies and approval processes
• Participate in lead generation activities, including but not limited to installed base campaigns and customer outreach initiatives
• Identify trends in customer purchasing behaviors and communication opportunities and lost sales/drift to leadership and Aftermarket Account Managers
• Meet established performance objectives for responsiveness, quote turnaround time, quote conversion, service attachment, or other as applicable
• Contribute to continuous improvement initiatives focused on customer experience, sales effectiveness and process efficiency
• Maintain a professional, customer-focused approach in all external interactions

This list of responsibilities is by no means inclusive; however, it is intended to be a guideline for activities.

• 2+ years working in a Sales or other customer-facing role required
• Proficient financial and commercial acumen required
• Experience in…