Regional Manager of Aftermarket Sales

Essential Duties and Responsibilities

• Strategic Selling & Planning
  - Create and implement a comprehensive annual business plan for the region and track weekly progress compared to budget in an effort to achieve growth targets
• Strategic Management
  - Manage a region efficiently that encompasses 10+ states that include dealers, distributors, repair shops and strategic fleets within the trailer aftermarket industry
• Strategic and Analytical Selling
  - Achieve sales & profit goals through the development and implementation of the business plan that is designed to sell more products to current customers as well as prospective new customers.
• Communication
  - Customer facing and ability to carry a strong voice of customer back to Stoughton LLC
• Collaboration
  - Work with Sales Leadership, Director of Operations and Manager, Business Development & Marketing to develop, implement, and distribute sales promotions for various products throughout the year
• Collaboration & Communication
  - Strong collaboration with Director of Operations to ensure the needs of the customers are being met as it relates to delivery, customer service, inventory, purchasing, pricing and customer service
• Communication & Market Intelligence - Maintain clear, concise, and timely communication to leadership regarding customer issues, competitive programs, activities, procedures, policies and promotions. Strong ability to decipher threats and opportunities to management
• Presence & Value Selling
  - Must have a strong professional presence with ability to clearly articulate sales and marketing tools through value selling. Ability to present to all levels of the customer with clear messaging and content creation.
• Presence & Representation of Stoughton
  - Maintain exemplary professional public relations with all contacts i.e. customers, prospects and their employees, and suppliers at all times
• Customer Analytics
  - Collect customer feedback regarding current service levels, portfolio and opportunities at the customer. Support the development with Manager, Business Development & Marketing of programs to improve customer satisfaction and product expansion.
• Adaptability
  - Must be able to multitask and be flexible in supporting customer requests and Stoughton management business
• Team Player
  - Must be able to work within a team environment with strong communications skills that are constructive and collaborative.

• Above average knowledge of commercial vehicle industry to include semi-trailers
• Technical Aptitude
  - Have basic understanding of parts and service in on/off highway industry
• Analytical reasoning- must be able to define the issue, weigh the options and select an action to resolve the situation
• Critical thinking
  - Must be able to objectively assess a situation, gather all pertinent information and come to a recommendation/conclusion
• Problem Solving
  - Must be able to creatively think of a win/win solution to an issue, or determine that additional opinions are needed and seek them.
• Decision Making
  - Must be able to make a decision to an issue, based on financial impact to the company, understand policies and procedures, and the ability to logically support the decision made
• Judgement
  - Must be able the exercise fair and equitable judgement with consistency.
• Interpretation skills
  - Must be able to verbalize policies and procedures and the logic for each
• Patience
  - Must be able to act professionally, and responsibly in all business dealings with customers.
• People skills
  - Must be able to handle explosive stressful situation and issues with customers.
• Presentation skills
  - Must be able to make both formal and informal presentations to customers and prospective customers
• Concise communication skills
  - Must be able to verbalize exactly what is meant.
• Macro business view
  - Must be able to comprehend the short & long term goals of the division and Stoughton Trailers and act upon those goals
• Organizational skills
  - Must be able to outline the processes and put an organization to its accomplishment that eliminates 'non-value added' steps
• Sales
  - Must be able to persuade a customer to purchase our products and/or negotiate a resolution to an issue regarding…