Sales - Rental Counter Sales Rep

Location:

Lansing, MI, United States

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Description

Position Summary

Position duties include but are not limited to: coordinating the inside counter sales and rental of new and used equipment within the assigned branch to achieve profit goals.

Position Duties/Responsibilities

Primary Responsibilities:

Safety

* Maintains a safety conscious work environment both inside and outside of store.

* Does not violate any safety rule or policy.

* Enforce all personal protective equipment rules and regulations.

* Ensure all safety rules and policies are enforced.

Sales Acumen and Ability

* Maintain a positive attitude and answer the phone with a smile

* Able to identify the customer need and provide the best solution available - Listen to customer request and consult them.

* Provide Solutions and other opportunities outside the scope of equipment

* Negotiation

* Upselling

* Follows up to get unsigned contracts signed

* Responsible to open new customer accounts, pass leads within the MFC and work each day to grow company market share.

* Maintain a clean and presentable showroom

* Maintain a professional appearance and demeanor

* Assist in meeting and exceeding branch and company goals for rental and sale of equipment

* Adept to work in a fast-paced environment while focused on providing excellent customer service

* Able to work within a team environment across all facets of the operation

* All Rental Customer Transactions: including but not limited to writing accurate reservations, opening, closing, distribution via mail or email and invoicing and collection payment on cash customer accounts. Manage all aspects timely and accurately.

* Work all daily, weekly, monthly, and quarterly branch report as assigned by management

* Conveys the highest level of quality customer service - internal and external.

* Answers in-coming customer phone calls, text messages, walk in customers, online leads, and customer chats. Addresses internal and external customer requests quickly and efficiently.

* Assists with walk-in customers, outside sales force and other departments.

* Works with dispatch to ensure rental deliveries are completed "on time".

* Performs related duties as assigned by supervisor or Branch Manager

Supervisory Responsibilities:

* No formal supervisory responsibilities

Position Requirements

Required:

* Knowledge, skills, and abilities typically acquired through a high school education, technical training, or a college degree.

* A basic knowledge of equipment, construction industry including:

* Phases of construction

* Equipment

* Mechanical aptitude

* Technical aptitude

* Desire to continually learn the about advancements and changes in the industry.

* Minimum two years of experience working with heavy equipment or working in the construction industry.

Desired:

* Familiarity with surrounding areas is highly preferred

* Able to read and understand maps of the city and surrounding areas.

Knowledge, Skills, And Abilities

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

* Excellent interpersonal and customer service skills.

* Excellent communication skills, including verbal, written, non-verbal and listening skills.

* Excellent analytical skills such as problem solving and the ability to interpret policies, procedures, and guidelines.

* Adept to maintain composure and professionalism in a fast paced, ever changing environment with internal and external customers.

* Proficient computer skills, including experience using Microsoft Office and a wide variety of Web Based applications. Ability to operate a computer and necessary programs such as Microsoft Office products and database systems

* Strong skills such as continuous improvement, productive, innovative and an ability to achieve goals.

* Familiar with technology and able to proficiently use a wide variety of technology platforms.

* Able to assist customers with orders and products as needed.

* Must be available to work overtime, on call. May be required to work…