Treasury Management Officer

Summary of Duties

The Treasury Management Officer is responsible for driving deposit growth, expanding the use of treasury management services, and managing a portfolio of business customers. This position develops and strengthens customer relationships by identifying financial needs and delivering treasury management solutions that support each customer’s business.

Key responsibilities include customer onboarding, deposit growth and retention, treasury product sales and implementation, ongoing customer follow-up, identifying new treasury management opportunities, problem resolution, and cross‑selling appropriate products and services to existing customers and prospects.

The Treasury Management Officer works closely with Commercial Bank lenders, branch teams, and other departments to strengthen customer relationships and identify opportunities for deposit and treasury management growth. This position is expected to provide a high level of customer service while adhering to all Commercial Bank policies, procedures, and applicable regulatory requirements.

Included but are not limited to:

• Proactively seeks new customers for Commercial Bank through a variety of activities including, but not limited to, sending communication, making phone calls, outbound in-person calling, and pre-scheduled appointments. Focus on deposit acquisition and cross‑selling treasury management services.
• Proactively contacts existing Commercial Bank customers through a variety of activities including, but not limited to, sending communication, making phone calls, outbound in-person calling, and pre-scheduled appointments. Focus on retention, cross‑selling, and asking for referrals.
• Creates, delivers, and discusses proposals for prospects and customers who have expressed interest in Commercial Bank’s products and services.
• Proficiently discusses and recommends Commercial Bank’s products and services with new and existing customers based on features and benefits to fit the customer’s needs.
• Manages the onboarding and implementation of new business accounts and treasury management services, including customer training and ongoing support.
• Ensures that Commercial Bank’s business customers are knowledgeable of, trained to use, and satisfied with Commercial Bank’s business and treasury management products and services.
• Delivers on Commercial Bank’s customer service promise and follows up timely.
• Communicates and collaborates efficiently with Commercial Bank’s Treasury Support team, branch staff, and Commercial Lending team.
• Communicates regularly with the Department Manager on customer satisfaction, products and services, and problem resolution.
• Completes tracking spreadsheets for productivity, customer prospecting and retention, and product sales as directed by Department Manager.
• Recommends product enhancements based on experience, market competition, and customer feedback.
• Recommends and participates with training to continually build business and treasury skills.
• Develops and maintains product knowledge for all of Commercial Bank’s products and services and the procedures for selling, opening, and servicing those products and services.
• Ensures compliance with all internal controls and established policies and procedures. Recommends changes to procedures to streamline processes.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform…