Cable Technician​/Residential Install Tech

Fulfillment Technician (Telecom) – Northern Michigan

Company: Broadstaff
Location: Traverse City, MI (serving Traverse City, Gaylord, Cadillac, Harbor Springs, Kalkaska & surrounding areas)
Job Type: Contract (through November, potential extension or conversion)
Pay: $22–$25/hour (based on experience)
Schedule: Full-time | Daytime | No on-call

Broadstaff is hiring Fulfillment Technicians to support residential telecom installations and service work across Northern Michigan. This role focuses on delivering high-quality customer installations and service solutions for internet, voice, and data services across fiber and coax networks.

Technicians are assigned daily routes and work independently in the field, ensuring customer services are installed, tested, and fully operational. This is a structured, schedule-driven role (no on-call work) with strong training provided.

• Install, configure, and activate residential telecom services (internet, voice, data)
• Complete new installations, reconnects, and scheduled service calls
• Perform testing, troubleshooting, and signal verification
• Set up and configure customer‑premise equipment (routers, modems, etc.)
• Interpret work orders and technical instructions to complete jobs accurately
• Deliver strong customer service and explain services to end users
• Document completed work, materials, and test results
• Follow all safety procedures and field protocols

We’re prioritizing reliable, coachable individuals with strong work ethic and communication skills
. Direct telecom experience is helpful—but not required.

• Valid driver’s license with a clean driving record
• Ability to work outdoors in varied weather conditions
• Ability to lift up to 75 lbs and work in physically active environments
• Strong communication and customer‑facing skills
• Dependability and punctuality

• Background in telecom, construction, field service, or a hands‑on technical role
• Experience with fiber, coax, or networking equipment
• Familiarity with routers, switches, or IP‑based systems

• 2–3 weeks of paid, structured field training
• Ride‑alongs and hands‑on onboarding before independent work
• Ongoing support from dispatch and operations teams

• Field‑based position covering the Greater Traverse City region
• Company vehicle provided (take‑home vehicle)
• Occasional visits to the South Boardman yard for meetings or equipment
• Family‑oriented team environment with clear expectations and minimal micromanagement

• Contract role through November with potential for extension based on workload
• High performers may be considered for longer‑term opportunities
• In‑person interview required prior to hire

At Broadstaff, we connect skilled professionals to impactful infrastructure projects across the country. In this role, you’ll gain valuable telecom experience, work with a supportive team, and build skills in a rapidly growing industry.