Service Technician

Location: Lansing, MI

Company: Mark VII Equipment Inc.

Salary: $22.00 – 30.00 Per Hour (Non-Exempt)

The Field Service Technician is responsible for equipment maintenance and repair, and for documenting related repairs and services. This position also recommends changes in systems, programs, and equipment to improve reliability, increase capability, and or reduce customer costs. The field service technician performs the following duties in the field with minimal supervision and coaching.

• Performs periodic scheduled and preventive maintenance on equipment as assigned by Dispatch
• Responsible for accurately troubleshooting chemical, mechanical, electrical, and electronic equipment, PLC controllers, and power supplies. Performs diagnostic analysis
• Provide sound technical assistance to all customers and distributors
• Provide on-site technical training for customer personnel pertaining to use, operation, and maintenance
• May assist in the installation of new carwash equipment
• Performs repairs and corrects malfunctions as necessary
• Modifies or updates equipment when required
• Maintains tools, test equipment, and materials in a professional manner
• Maintains all company-owned and leased equipment in proper condition
• Operate a vehicle in a safe and courteous manner, while obeying local laws and regulations
• May work with processes that are unique or peculiar to customer needs
• Involved in the problem-solving process regarding customer complaints
• Interfaces with customers and related company personnel to ensure effective communication and dissemination of information required in establishing superior customer service
• Keep abreast of new developments and innovations leading to improved departmental and company performance
• Accurately perceives information from others. Assures appropriate flow of information and reports matters clearly, concisely, and accurately.

• 3-5 years of field experience
• Requires technical knowledge and ability to develop improved methods for fulfilling responsibilities.
• Excellent communication skills (written and verbal) are a must.
• Ability to read and comprehend documents and follow simple instructions
• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
• Ability to read and understand electrical diagrams
• Understanding of OLC controllers, low voltage control circuits, and three-phase power

• Hiring range: $24.00 – 30.00 Per Hour, depending on qualifications and experience
• Comprehensive benefits: medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Paid time off, holidays, and flexible scheduling
• A culture that values innovation, collaboration, and professional growth

• Ability to lift and/or move up to 50 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch, climb, and use hands to grip regularly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods of sitting.
• Maintain a professional appearance and grooming standards as outlined

Federal law obliges us to provide reasonable accommodation to the known disabilities of employees, unless to do so would pose an undue hardship. Please let us know as soon as possible if you need accommodation to complete the listed essential functions.

Disclaimer:
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.