Field Service Tech - Holland,MI

The role of the Field Service Technician is to provide superior on‑site and remote customer support. Responsibilities include understanding the customer’s needs, gathering project documentation, identifying opportunities for improvement internally and for the customer, and ensuring customer’s project documentation on our file network is updated if there are changes. This is an integral role in either executing or monitoring internal and external activities for service visits.

• Perform on‑site installation, maintenance, and repair of GP Reeves equipment at customer
• Respond promptly to service calls and address customer inquiries regarding technical
• Diagnose and troubleshoot malfunctions, identifying the root cause and implementing effective
• Conduct preventative maintenance to ensure the ongoing reliability of equipment and prevent future issues.
• Collaborate with the customer and internal teams to schedule service visits and
• Provide clear and detailed documentation of service activities, including reports on repairs, and maintenance tasks.
• Assist customers with install and start‑up of new machines and
• Provide remote customer support via phone, email and virtual
• Quote spare parts and replacement parts to
• Train customers on proper use and routine maintenance of
• Assist in the testing and validation of new products or upgrades in the
• Adhere to safety guidelines and company policies while performing field service
• Regular and predictable attendance onsite at our workplace or customer/client locations is
• Ability to meet physical demands and perform the essential job functions within the work environment, including travel requirements identified in this job description.
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Mechanical experience is
• Electromechanical system trouble shooting experience is
• Pneumatic, hydraulic, and electrical technical classes or experience
• 2+ years of field service experience on industrial
• Experience using PC software including Microsoft office suite (Excel, Word, )
• Excellent problem‑solving skills and a methodical approach to
• Effective communication skills, both verbal and written, for interacting with customers and internal
• Ability to work independently and manage time effectively in a dynamic field service
• Willingness to travel to customer sites as
• Valid driver’s license and a clean driving

• Preferred Experience includes machining experience, machine building experience, electrical panel building experience, experience with hydraulics and pneumatic equipment and controls and programming experience.

• Ethical
• Critical thinking, judgement, and decision‑making
• Must enjoy working in a fast‑paced environment with tight deadlines and solving customer
• Ability to work successfully in a team environment with excellent communication
• Time management and organizational skills are
• Enjoy a combination of office work and hands‑on work alongside the Machine
• Must be able to effectively present information to management and
• Ability to effectively respond to common inquiries and complaints from

Our ten cultural values, or the "10 Ps", are the backbone of our company. These are the words that are running through our heads during every customer meeting, design review, and big business decision. Do these resonate with you?

• Purpose:
  
  We do everything with integrity for our customers, team, and
• People:
  We succeed through leadership, relationships, teamwork, and
• Perspective:
  We are fluid and respond to market needs using our quick lead time as a competitive
• Positive:
  We exhibit a positive attitude and a professional environment that is
• Partnership:
  We partner with our customers and suppliers for shared
• Precision:
  We attend to the details from design to delivery to uphold our reputation for
• Performance:
  We design reliable equipment and help manufacturers’ products perform
• Perseverance:
  We embrace challenges that foster innovation and work hard to bring
• Planet:
  We are stewards of our resources and our
• Profit:
  We maximize customer satisfaction and use creativity over capital that…