Field Technician - LANSING, MI

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

As a Field Technician I, you will play a critical role in supporting network operations and delivering exceptional service to customers across your assigned coverage area. This is an entry-level opportunity designed for individuals with a strong work ethic, customer-focused mindset, and a desire to build a long‑term career in telecommunications and network operations. You will work alongside experienced technicians, and gain hands‑on experience supporting network infrastructure, customer installations, and operational activities.

• Support network builds, installations, and maintenance activities across assigned service areas
• Perform customer‑premise equipment installations, activation, and testing
• Assist with cable installation, troubleshooting, and circuit turn‑up activities
• Conduct site inspections and support battery maintenance programs
• Coordinate vendor and site access requirements as needed
• Respond to operational needs and travel between customer and network locations
• Maintain accurate documentation and follow established safety and operational procedures
• Participate in training, knowledge‑sharing activities, and future on‑call rotations following completion of onboarding

Required:

• High School Diploma or GED
• Valid driver’s license and ability to travel within the assigned service area
• Strong customer service and communication skills
• Demonstrated reliability, professionalism, and a strong work ethic
• Ability to learn technical concepts and apply training in a field environment
• Comfortable working independently after completing training
• Ability to perform hands‑on work in a variety of indoor and outdoor environments
• Ability to work collaboratively within a team‑oriented environment

Preferred Qualifications:

• Experience in cable, telecommunications, field service, installation, utility, or technical support roles
• Experience with network equipment, cabling, testing, or troubleshooting activities
• Background working for telecommunications, broadband, or cable organizations
• Experience providing customer‑facing support in retail, service, or field environments
• Must be comfortable working outdoors in all seasons and weather conditions, including exposure to heat, cold, rain, wind, and other environmental elements while performing field‑based responsibilities
• Mechanical aptitude and experience using hand tools and related equipment
• Knowledge of outside plant (OSP), telecom infrastructure, or network operations
• Proven record of job stability and long‑term employment tenure
• Desire to grow within a technical career path and advance into future technician roles

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$42,975 - $57,299 in these states: MI

Lumen offers a comprehensive package…