Program Navigator - Crime Victim Program; Region

Program Navigator - Crime Victim Compensation Program (Region
1)

$23 - $26 / Posted Thru: 2/6/2026

This Position Requires a Cover Letter with Application

Location:

Remote/Virtual - Must Work and Live in the State of Michigan

Candidate MUST reside in one of the following counties located in Region 1:
Gogebic, Ontonagon, Houghton, Baraga, Iron, Marquette, Dickinson, Menominee, Alger, Delta, Schoolcraft, Luce, Chippewa, Mackinac, Emmet, Cheboygan, Presque Isle, Charlevoix, Antrim, Otsego, Montmorency, Leelanau, Benzie, Grand Traverse, Kalkaska, Crawford, Oscoda, Alcona, Manistee, Wexford, Missaukee, Roscommon, Ogemaw, Iosco, Mason, Lake, Osceola, Clare, Alpena, Gladwin, Arenac.

The Program Navigator is assigned to the Crime Victim Compensation Program section within MDHHS Division of Victim Services. This position will assist victims with completing crime victim compensation applications, obtaining documentation required to support those applications, and provide program information to community stakeholders and agencies. The Program Navigator is expected to determine if an applying victim has the correct documents and forms for a complete application before it is submitted, screen materials to assess quality, and intervene as appropriate to retrieve police reports, medical bills, receipts, pay stubs, and other necessary materials.

• Assist victims with completing crime victim compensation applications.
• Assist victims with retrieving documents and forms for compensation applications.
• Interview victims to obtain all necessary information for the compensation application.
• Keep accurate records of victim's application progress using Excel or state‑issued software to measure success and application status.
• Follow‑up with victims to ensure they have the appropriate information and documentation necessary to file a completed claim.
• Assist victims in retrieving police reports, medical receipts, funeral home receipts, pay stubs from the victim's employer, and other essential documents.
• Contact various local and/or public offices and organizations such as police departments, prosecuting offices, hospitals, and other providers on behalf of the victim to assist in submitting a compensation application.
• Ensure victim's claim is accurate and ready to submit.
• Follow‑up with victims and agencies as appropriate.
• Work in conjunction with the victim and the program analysts in a timely manner, which may include victim follow‑up, outcome evaluation, and victim contact sheets.
• Review correspondence submitted to the Compensation Program to ensure information has been entered into the appropriate system and disposed, if necessary, according to law, policy, and operational procedures.
• All communication will be guided by confidentiality policies.
• Professional courtesy and the highest standard of customer service is always required in all communications with internal and external customers.
• Provide information to claimants, providers, and others while maintaining confidentiality of personal information of individuals as required by statute.
• Information is obtained from the data screen, the file, or written or verbal instructions and is provided according to written procedure or verbal instruction.
• Ensure analysts and supervisor receive completed applications so they can make the most appropriate decisions regarding eligibility and approval of compensation benefits.
• Attend all training sessions established by Division of Victim Services to ensure quality victim service and a high level of skill and efficiency on phone interviews to complete thorough and accurate application assistance for victims.
• Attend daily meetings with compensation staff and other meetings as required.
• Assist with office duties assigned by supervisor.
• Always represent the best interests of MDHHS and MPHI.
• Other duties as assigned.

Education: Possession of at least 60 college credits; preferably in human services, social work, or criminal justice. Equivalent experience will be considered as well.

Experience: Two years of related experience performing complex analytical duties and/or working with crime victims.

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