Victim Services Program Manager

Victim Services Program Coordinator – Family Services (Full Time Regular, 100% Grant Funded, Pay Grade E5)

Position Summary:

The Victim Services Program Coordinator is responsible for developing and administering a comprehensive, grant-funded victim services program that serves Native and non‑Native victims of intimate partner domestic violence, dating violence, sexual assault, stalking, and sex trafficking. The role provides leadership, supervision, and support to a team of two Victim Advocates and an Outreach Specialist, ensuring services are trauma‑informed, culturally honoring, and compliant with all applicable federal, state, local, and tribal laws, grant requirements, and confidentiality practices.

The coordinator oversees a nine‑county service area, travels as needed to meet with victims or community agencies, attends meetings and trainings, and conducts outreach and awareness activities. While the position is primarily located in the Manistee office, occasional work from the Muskegon office may be required.

• A Bachelor’s degree in social work, sociology, psychology, criminal justice, or another related social science or administrative field.
• At least three years of experience in victim advocacy, domestic violence or sexual assault services, including direct service work such as case planning, assessment, case management, documentation, and reporting.
• Minimum one year of supervisory or management experience.
• Proven experience managing grant‑funded programs, including grant writing, reporting and compliance.
• Strong understanding of the Victims of Crime Act (VOCA), Violence Against Women Act (VAWA), Family Violence Prevention and Services Act (FVPSA), and confidentiality best practices for grant‑funded victim service providers.
• Excellent leadership, professionalism, ethics, and a strong commitment to confidentiality.
• Strong written and verbal communication skills, including conflict management and crisis de‑escalation, with a highly accurate and detail‑oriented approach.
• Possession of a valid driver’s license and ability to be insured under the organization’s insurance policy.

• Experience working with Native American communities and an understanding of historical trauma as it relates to providing trauma‑informed and culturally honoring victim services.
• Sound reasoning and judgment.
• Strong skills in problem‑solving, organization, project management, use of software and technology, and presenting and facilitating.
• Ability to work independently while managing multiple tasks and also collaborate respectfully with internal departments, tribal, and non‑tribal agencies.