Case Specialist

As part of our total benefit package, Macomb County proudly offers medical, dental, and vision coverage, with no monthly premium to employees for single, two (2) person or family coverage. Health care, dental and vision benefits are effective the first day of employment.

CLASSIFICATION

TITLE:

Case Specialist SALARY:$41,328.19 - $53,454.55

DEPARTMENT:

Macomb Community Action Opening Date:09/22/2026

Closing Date:10/06/2026 12:00 a.m.FLSA Status:
Non-exempt - overtime pursuant to collective bargaining agreement and/or Human Resources policy

Employment Relationship:
Just cause subject to probationary period GENERAL SUMMARY Under direction, provides coordination of services for clients by conducting intake assessments and interviewing clients for program eligibility. Assists with the following programs: emergency services, money management and financial literacy, weatherization assistance, transportation, food programs, housing stability and homelessness assistance programs, and utility assistance programs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Processes applications for assistance and verify documents necessary for multiple programs.

Provides clients with case management and follow-up to ensure self-sufficiency.

Reviews and evaluates client circumstances and documentation.

Advocates on behalf of low-income individuals and families, to community organizations, service providers and institutions.

Corresponds with apartment complexes, management companies, private property owners, mortgage companies, utility companies, Department of Health and Human Services, other community partner agencies, and municipalities.

May conduct community outreach for programs and participate in meetings as assigned.

Maintains accurate electronic and/or paper files by processing applications, keeps case history files current and responds to client inquiries and complaints.

Answers and records telephone information pertaining to crisis interventions, pre-screening of customer information, customer follow up and the completion of forms.

Maintains knowledge of organizations that provide community services; seeks referral information using directories and resource guides.

Operates automobile while performing assigned duties.

Performs related duties as assigned.

QUALIFICATIONS Required

Education and Experience Associate’s degree from an accredited college or university in Human Services, Social Work, Business or a related field

One (1) year of experience working in human services with populations experiencing poverty

Preferred

Education and Experience Bachelor’s degree from an accredited college or university in Human Services, Social Work, Business or a related field

Required Licenses or Certifications Possession of a valid Michigan driver’s license and operable, insured automobile for authorized travel COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES Knowledge of:

Community resources, human service agencies, programs and services available for veterans and other disadvantaged populations including homeless individuals

Various software and computer skills:
Windows, Word, Excel and Power Point Modern  office procedures, methods and computer equipment

Skill in:

Organizational and initiative skills, including the ability to multi-task and manage time wisely

Interpersonal skills necessary to develop and maintain effective and appropriate working relationships

Performing a variety of duties, often changing from one task to another of a different nature

Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios

Ability to:

Meet schedules and deadlines of the workload

Understand and carry out oral and written directions

Work independently and meet deadlines with minimal supervision

Establish…