Programmer Analyst

Lansing, Michigan
- Programmer Analyst #1051167

As a Salesforce Developer, you'll be comfortable with the development, design, and implementation of customizable solutions within Salesforce based on CRM needs for the Michigan Enterprise Contact Center team at the Department of Technology, Management, and Budget.

• Work with colleagues, customers, and end users to define technical requirements for new projects and future enhancements.
• Ensure that the technical requirements tie back to the established customer requirements and performance goals and that the technical direction is consistent with the client’s long‑term strategy.
• Take ownership of release cycles to implement and deploy new or updated applications and code.
• Have overall technical responsibility for the technical aspects of the project environments.
• Compile internal development guidelines/standards for the development team and ensure the team follows those standards.
• Collaborate with developers for other systems to integrate across the business.
• Ensure proposed solutions adhere to our security guidelines and standards throughout the application lifecycle.
• Demonstrate a proven record of delivering business value by leveraging technology and communicate strategic technical concepts at an executive level.
• Devise a training plan for the development team to ensure a smooth and successful transition to Maintenance & Operations.
• Exhibit excellent written and verbal communication skills.

• Strong knowledge and working experience in Service Cloud and Experience Cloud.
• Participation in each phase of full  lifecycle implementations.
• In‑depth understanding of the capabilities and constraints of the Salesforce platform.
• Strong hands‑on experience in writing Apex, Visualforce, Apex triggers, Aura components, and lightning web components.
• Knowledge of implementing solutions using configurations (no‑code) such as Flows, Process Builder, and workflow rules.
• Work with technical managers, architects, and business stakeholders to gather requirements and drive the team to implement technical solutions.
• Hands‑on experience integrating Salesforce with cloud‑based and on‑premises applications using standard and custom REST APIs.
• Good experience with core web technologies including HTML5, JavaScript, jQuery, and web services (REST & SOAP, JSON & XML).
• Hands‑on experience with authentication protocols (OAuth) to integrate third‑party applications.
• Demonstrated successful implementation of Batch Apex and/or Schedule Apex.
• Ownership of all end‑to‑end technical aspects of a Salesforce program: data migrations, data quality, systems integrations, third‑party applications, App Exchange products, and custom development.
• Define, communicate, and manage technical change management (e.g., release) processes for all Salesforce technology efforts.
• Assess Salesforce architecture and provide secure, high‑performance technical solutions on the  platform.
• Design and document technical architecture solutions that span multiple platforms and include integration and authentication across systems.
• Support SFDX development, branch management, merging, and code deployment activities using Azure Dev Ops build CI/CD process.
• Identify risks and issues from a technical perspective.

• Salesforce experience
• Experience with SFDX and Salesforce Development Lifecycle.
• At least 6 years of strong development experience in Salesforce.
• At least 4 years of experience with Visualforce, LWC, Aura, Apex, HTML5, and JavaScript within the Salesforce platform.
• At least 5 years of experience with Service Cloud.
• At least 3 years of experience with Salesforce Lightning and LWC.
• At least 5 years of Salesforce development.
• At least 2 years of API integration experience and Single Sign‑on.
• Experience with Microsoft Azure Dev Ops or other requirement tracking tools.
• Exposure to data migration and/or cloud integration projects.
• Salesforce Certified Platform Developer I and Salesforce Certified Administrator.
• Nice to have Salesforce Certified Platform Developer II.
• Other beneficial but not strictly required experience
• Experience with Conga and Drawloop.
• Experience with governmental processes and procedures…