Software Solutions Architect

Lansing, Michigan

Software Solutions Architect #1057646

This position functions as a Salesforce Application Architect within the Michigan Department of Health and Human Services (MDHHS), supporting the modernization and ongoing operations of critical Child Welfare and State Hospital systems, including the Michigan Statewide Automated Child Welfare Information System (MiSACWIS) and the Comprehensive Child Welfare Information System (CCWIS). These systems are essential to the delivery of services to vulnerable children and families across Michigan and require high availability, scalability, and compliance with state and federal standards.

The architect is responsible for leading the design, development, and implementation of enterprise‑grade Salesforce solutions, ensuring architectural integrity, platform optimization, and alignment with MDHHS's strategic and operational goals. This includes transitioning legacy systems to a modern Salesforce‑based platform, with a focus on Sales Cloud, Service Cloud, Experience Cloud, and Field Service Lightning (FSL).

• Leading end‑to‑end architecture and technical design of Salesforce solutions that support case management, field service operations, and user engagement.
• Conducting org health checks and platform assessments and delivering actionable recommendations based on Salesforce best practices.
• Participating in Design & Discovery sessions and promoting the adoption of Salesforce's Well‑Architected Framework.
• Providing technical leadership and mentorship to development teams, including state employees and contractors.
• Collaborating with business analysts, product owners, and stakeholders to translate complex business requirements into scalable, maintainable Salesforce solutions.
• Overseeing proof‑of‑concepts (POCs) to validate technical feasibility and business value of proposed solutions.
• Ensuring secure application development lifecycle (SADLC) practices are followed throughout all phases of development and deployment.
• Setting the technical direction for MDHHS Child Welfare applications.
• Supporting 24/7 operations of Tier 2 applications like MiSACWIS, which serve over 8,000 users across state and private agencies.
• Ensuring compliance with security, performance, and regulatory standards.

• Lead development of software applications, server components and services using various development tools and approved/supported technologies.
• Plan/Coordinate integration of systems within the business area, external partners, state agencies, and hosting platforms.
• Design and implement application security that complies with policies.
• Lead/Direct impact analysis of changes due to legislation, requests, or changes in governmental and business processes.
• Review/Approve presentation materials for technical review meetings, approval sessions, application demonstrations.
• Ensure that technical design strategies or applications adhere to State and agency policies, standards, and guidelines.
• Review and approve system engineering methodology or other required technical deliverables.

• Work with teams and product owners to refine SADLC, prioritize agile backlogs, and maintain release readiness/schedule.
• Ensure compliance with ECM standards and procedures across development, system test, user acceptance testing, security, and production environments.
• Make technical recommendation(s) and/or decision(s) for changes to the Bridges application based on user requirements.
• Solve complex system design and programming problems which ensure high security is addressed for client level of data.
• Plan for coordination, development, testing and integration of systems and data with Bridges.

• Maintain thorough, up‑to‑date knowledge of programming techniques used in software development in line with DTMB technology standards.
• Recommend configuration management tool best practices.
• Identify/Share/Recommend improvements to tools and technologies to development team and technical support staff.

• 5+ years of experience working within Agile development environments.
• 5+ years of experience gathering and analyzing business…