Salesforce Architect

Job Description

This position functions as a Salesforce Application Architect, supporting the modernization and ongoing operations of critical Child Welfare and State Hospital systems. These systems are essential to the delivery of services to vulnerable children and families across Michigan and require high availability, scalability, and compliance with state and federal standards.

The architect is responsible for leading the design, development, and implementation of enterprise‑grade Salesforce solutions, ensuring architectural integrity, platform optimization, and alignment with strategic and operational goals. This includes transitioning legacy systems to a modern Salesforce‑based platform, with a focus on Sales Cloud and Service Cloud.

• Lead the design, development, and implementation of enterprise‑grade Salesforce solutions, ensuring architectural integrity, platform optimization, and alignment with strategic and operational goals.
• Transition legacy systems to a modern Salesforce‑based platform, focusing on Sales Cloud and Service Cloud.
• Lead end‑to‑end architecture and technical design of Salesforce solutions that support case management, field service operations, and user engagement.
• Conduct org health checks and platform assessments, and deliver actionable recommendations based on Salesforce best practices.
• Participate in Design & Discovery sessions and promote the adoption of Salesforce’s Well‑Architected Framework.
• Provide technical leadership and mentorship to development teams, including state employees and contractors.
• Collaborate with business analysts, product owners, and stakeholders to translate complex business requirements into scalable, maintainable Salesforce solutions.
• Oversee proof‑of‑concepts (POCs) to validate technical feasibility and business value of proposed solutions.
• Ensure secure application development lifecycle (SADLC) practices are followed throughout all phases of development and deployment.
• Set the technical direction for MDHHS Child Welfare applications.
• Support 24/7 operations of Tier 2 applications like MiSACWIS, which serve over 8,000 users across state and private agencies.
• Ensure compliance with security, performance, and regulatory standards.

• 5+ years of experience gathering and analyzing business and technical requirements in collaboration with stakeholders.
• Experience designing and implementing CI/CD pipelines, including pipeline‑as‑code, branching strategies, automated code reviews, and testing aligned with organizational goals.
• Strong ability to communicate technical concepts clearly and effectively to both technical and non‑technical audiences.
• 2–3 Salesforce certifications required.
• 5+ years of hands‑on experience with Salesforce, SQL, Java, and web services development.
• Salesforce Architect certification required.
• Experience working on enterprise‑level implementations.
• Database‑related certifications.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal‑opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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