Dispatcher, Transportation

Dispatcher

Location:

750 Airway Drive, Allegan, MI

Hours of Operation:
Monday – Friday, 4:00am – 9:00pm CST / Saturdays, 4:00am – 3:00pm CST

• Assist with all phone call information and dispatch rides
• Organize and route trips based on schedule and location to ensure optimal performance
• Provide assistance to drivers for directions to destinations
• Assist drivers and transportation providers with problems or issues relating to scheduling
• Establish and maintain effective communication with transportation providers
• Report and record all incidents to the applicable manager
• Document and report provider no‑shows or on‑time performance issues
• Inform transportation providers of their next day’s trips and any new trips that occur
• Monitor radio, telephones and on‑road provision of service for quality
• Record time of departure, destination, and expected time of return
• Provide feedback on drivers’ performance

• High school diploma or G.E.D. equivalent
• 2+ years in transportation routing, dispatching, and scheduling preferred
• 1 year experience working with the applicable transit scheduling system preferred
• Valid authorization to work in the United States
• Regular attendance is required
• Excellent communication and interpersonal skills
• Good organizational skills with attention to timeliness and details
• Effective use of scheduling software, two‑way radio communication, and data analysis skills
• Proficiency with Microsoft Word, Excel, and other Microsoft applications
• Ability to maintain a high level of confidentiality
• Knowledge of GPS and GIS systems preferred

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Pay Rate: $20.00/hr

Equal Opportunity

Employer:

MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.