Isabella County Transportation Commission Transportation Coordinator

Essential Functions

• Answering incoming calls and dispatch/route vehicles by radio or mobile data terminals in an efficient manner.
• Promptly notifies Lead Transportation Coordinator, Transportation Manager, and (Deputy) Executive Director of radio, vehicle, driver, maintenance, customer or other pertinent concerns.
• Assist in accident and incident reporting as well as customer complaints.
• Respond to emergency requests for assistance by notification of police, fire or ambulance as needed.
• Oversees vehicle assignment and the status of vehicles with mechanics in absence of
• Oversees record-keeping activities of operating staff, making sure all logs, checklists, and other daily data items are complete.
• Oversee adherence to all policy and procedures.
• Fill shifts, as necessary, upon call-ins from drivers.
• In the absence of the Lead Transportation Coordinator and Transportation Manager, oversees and maintains schedules for drivers and is fully responsible for service delivery, vehicles and Drivers.
• Perform any and all functions of a Driver as needed.
• If required, preparation of special written and/or verbal reports.
• Evaluates progress of Driver trainees. Periodically reviews on-the-job performance of Drivers and Call Center Operators. Reports to Lead Transportation Coordinator or Transportation Manager regarding system efficiency and evaluation of personnel.
• Other duties as required by the management staff.

Must have graduated from an accredited high school or equivalent, successfully completed a driver record check through the Department of State Bureau of Driver & Vehicle Record Lookup, and Criminal History check. The successful candidate will be able to show a satisfactory attendance record as well as a willingness to adapt to change in the working environment and work toward greater efficiency in operations.

The successful candidate will need to pass a pre-employment drug screen and physical by an approved medical facility.

The successful candidate will be required to obtain and maintain a valid Michigan Commercial Driver’s License with the approved endorsements to legally operate all ICTC vehicles.

• Knowledge of major and local streets in all of Isabella County as well as surrounding areas that are served.
• Knowledge of regulation governing the ability to use the two-way radio system.
• Knowledge of traffic laws and regulation.
• Knowledge of all Isabella County Transportation Commission’s policies, procedures and labor agreement.

• Ability to answer incoming calls and routing vehicles by radio or mobile data terminals in an efficient manner.
• Ability to use computers, specialized software (as it pertains to dispatching and timecards) and be proficient in typing.
• Ability to follow oral and written instructions.
• Ability to quickly and accurately make operating decisions.
• Must be able to communicate effectively with diverse, and sometimes irate individuals, and to calmly and efficiently handle situations ranging from routine to emergency.
• Responsible for the appearance of the dispatch office.
• Ability to lead and oversee other employees.
• Ability to maintain confidential information.
• Must possess good public relation skills.

• Must be able to stand and/or sit continuously to perform job functions.
• Must be able to physically stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb steps, crouch, handle or move passengers.
• Must be able to lift up to 50 pounds.
• Visual acuity corrected to perform job functions.

• Must possess and maintain a valid Commercial Driver’s License with a P endorsement.
• Subject to random drug testing per ICTC’s Drug and Alcohol Testing Policy and Over-the
  - Counter and Prescription Medication Policy.
• Subject to periodic driving record check through the Department of State Bureau of Driver and Vehicle Record Lookup.
• Attend seminars, training and meetings as required by the (Deputy) Executive Director and in turn, provides such continuing education to other employees.
• Attend all employee meetings.

• Variable Work Environments:
  Work is conducted indoors and out with varying environmental conditions.
• When outdoors, employee will be subjected to weather and temperature changes. Possible exposure to hot, cold, wet, humid, or windy conditions. This includes sunshine, rain, ice, snow, or mix.
• Exposure to vibrating equipment and other environmental noise.

• 457
• MERS Defined Benefit
• MERS Health Care Savings Plan
• Health insurance
• Dental insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance (Long term & Short term)
• Paid time off