Bilingual; Spanish Community Development Advisor

Position: Bilingual (Spanish) Community Development Advisor
The Bilingual (Spanish) Community Development Advisor is responsible for generating pre-need sales for locations in the assigned market area including cemetery property, cemetery merchandise, cemetery services and prearranged funeral/Cremation plans.

Responsibilities

* Actively builds relationships in the community to educate and guide families in their preplanning decisions

* Excels in his/her ability to set an appointment, give a preplanning guide presentation, and product presentation

* Provides professional park tours of each location within their area

* Completes paperwork timely, neatly and accurately, including all specific requirements for contract processing

* Actively tracks all sales activity and ratios to measure areas of strength and areas that need improvement

* Uses CRM to track all contacts and ensure professional follow-up

* Contacts new and existing customers to discuss how specific products or services can meet their needs

* Prospects daily using multiple methods including cold calling, door knocking, mailers, seminars, and outside events

* Provides world class customer service, a positive attitude, and a willingness to do Whatever it takes

* Keeps current in areas as they relate to our profession (veterans benefits, social security benefits, end of life decisions, etc.)

* Builds relationships with churchs, civic groups, veteran organizations, hospice, senior living, & other community groups. Once relationships are established, pre-planning seminars are scheduled and conducted in accordance with North Star Memorial Groups established program.

* Works multiple prospecting avenues such as, web leads, Seminars, park patrolling, file reviews, direct mail, and all other prospecting methods in accordance with North Stars sales playbook.

* Schedules 10-12 Pre-Need appointments each week that are tracked in the CRM.

* Answers telephone inquiries about cemetery products and services pre-need planning.

* Attends training programs scheduled with sales leaders and regional leadership.

Qualifications

* High School Diploma or equivalent

* Valid drivers license and satisfactory driving record.

* Must have reliable transportation.

* Knowledge of current federal, state and local regulations related to the cemetery and funeral industry.

* Bilingual in Spanish (Required)

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.

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