IT End Point Specialist; Lapeer, MI

Position: IT End Point Specialist (Lapeer, MI)
Description
This is a day shift Monday - Friday position. It is intended as production support. Shift hours can be discussed and could range from 6-3, to 8-5 the key is this is a onsite role not a remote position. There are no other technical support personnel at the site, there will be enterprise teams and end user support teams that they will work with.

Role Overview
The Onsite IT Endpoint Specialist will provide hands-on technical support in a Windows 10/11 environment across approximately 1200 devices including laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the site.
The role is going to act as the bridge between IT and the site teams in automation projects assigned by the IT leadership team. The role requires strong troubleshooting and technical problem-solving skills, customer service, internal customer and stakeholder management, sense of urgency and responsiveness, communication, prioritization and time-management, continuous improvement mindset, and the ability to work independently in a fast-paced 24/7 hours manufacturing setting.
Need to have strong customer service and communication skills and willing to be aggressive and push forward with less direction. Network understanding is a plus.

Key Responsibilities
Daily activities
Support laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the site.
Troubleshoot and resolve hardware issues on Windows 10/11 machines
Perform device refreshes including imaging, deployment, and migration
Use MCM for imaging and client management
Maintain and support Active Directory environments
Provide support for Apple iPads and Teams AV equipment (Poly Studio X30/X50, Teams phones). Use JAMF
OT and IT servers and jump boxes support
Order and coordinate installation of TVs and PCs for dashboards
Lead IT part of badge reader, camera system, and security systems at the site
Initiate CAPEX approval process and submit PO to vendors
Major and severe incident management - respond immediately and communicate as needed with the caller, Service Desk, and key stakeholders. Follow up till full resolution.
Escalations - Respond quickly and all escalations and communicate as needed with the caller, Service Desk, and key stakeholders. Follow up till full resolution.
Involvement and communication - Actively participate in site project meetings, shift handover meetings, accountability meetings
Service Desk incident management - on-time entry of tickets to Service Now and closure of tickets in line with targets
Automation projects - Get actively involved in site data and mechanical automation projects
Kaizen projects - Participate in site`s major Kaizen events
Proactive maintenance activities
Run predictive and preventive maintenance to the laptops and PCs, Zebra printers, label printers, copiers, handheld and wireless scanners, network switches, UPS, tablets, and 3D printers at the site
Regular patching and Corporate IT Maintenance activities - Plan for and coordinate in advance with the site
Tulip System Support
Image PCs for dashboards and install Tulip software
Order and mount iPads for Tulip use
Serve as main contact with Tulip support for connectivity issues
Support and troubleshoot Tulip-related iPad issues
Update Tulip dashboards when data changes (e.g., run rates)
Write new Tulip apps using low-code/no-code tools (training required)
Soft Skills
Strong troubleshooting and technical problem-solving skills,
Experienced in internal customer and stakeholder management,
A high sense of urgency and responsiveness to respond to severe and major incidents and escalation in a timely manner
Strong communication, prioritization and time-management skills
A continuous improvement mindset
Ability to work independently in a fast-paced 24/7 hours manufacturing setting
Strong organizational skills and ability to close support tickets independently
Experience in manufacturing or plant floor environments
Good understanding of automation systems
Ability to work with minimal supervision and proactively solve problems
Excellent communication…