Pooled - Residence Desk Assistant

Job Title

Desk Assistant - Residence Life

Desk Assistants (DAs) strive to promote an inclusive living and learning environment for students living on‑campus at the University of Wyoming. DAs are responsible for staffing front desks and the centralized mailroom, assisting with administrative tasks, helping residents with keys and access, sorting mail, providing exceptional customer service, and performing other duties as assigned.

• Staff the main customer‑service desks in the Residence Halls and Washakie Center.
• Answer resident questions, provide guidance and directions, and assist with safety and security of the community.
• Staff the centralized mail room and assist with mail/package delivery, sorting, and organizing into lockers and resident mailboxes.
• Assist with various administrative, facility, and operational tasks within the building.
• Promote an inclusive and welcoming environment for all students.
• Model positive personal, academic, and job‑related behaviors.
• Demonstrate a positive attitude, enthusiasm, and pride in the DA position.
• Review, understand, and uphold all items outlined in the Apartment & Residence Hall Policies & Procedures, the Student Code of Conduct, and the Desk Assistant Agreement.

• Adaptability
• Ability to Learn
• Integrity
• Service Orientation
• Work Standards
• Technical/Professional Knowledge

• Maintain a semester GPA of 2.5 and a cumulative GPA of 2.5 throughout employment.
• Be enrolled as a full‑time student (12 hours undergraduate; 9 hours graduate).
• Pass a criminal background check.
• Have a positive financial, academic, and student conduct status with Housing, Dining, and Residence Life and the University of Wyoming.
• Be available to work at least one overnight shift at a 24‑hour desk. Overnight hourly wage is $14.
• Be available for training sessions, desk scheduling, and monthly staff meetings.
• Meet with the applicable supervisor for monthly 30‑minute 1:1 meetings.
• Be a strong team player willing to cover/trade shifts as needed and support the overall mission of the residential community.

Previous desk assistant experience.

On‑campus:
The position requires availability to work and perform essential job functions on campus, located at 7,220 feet above sea level.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at 307‑766‑2377 or email jobapps.