Office Associate - Transfer Relations

Office Associate - Transfer Relations

Join Our Campus Community!

Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today!

Why Choose Us?

At the University of Wyoming, we value our employees and invest in their success. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. Benefits include:

• Generous Retirement Contributions:
  The State contributes over 15% of your gross salary. With your mandatory employee contribution, the total contribution toward your retirement plan exceeds 19%.
• Exceptional Health & Prescription Coverage:
  Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs.
• Paid Time Off:
  Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver:
  Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
• Wellness and Employee Assistance Programs:
  Stay healthy with wellness initiatives, counseling services, and mental health resources.

At the University of Wyoming, we are committed to creating a supportive and enriching workplace. To learn more about what we offer, please refer to UW's Benefits Summary.

Job Purpose:

Serves as the primary front-line customer service representative for the Office of Transfer Relations while providing cross-functional operational support for Transfer Relations, Admissions, and the Office of the Registrar. Coordinates front desk operations, communications, and administrative workflows to ensure students, families, faculty, staff, and external partners receive timely, accurate, and professional assistance while supporting efficient Enrollment Management operations.

Essential Duties and Responsibilities:

• Serves as the primary point of contact for the Office of Transfer Relations by answering phones, responding to shared email accounts, greeting walk-in visitors, assessing customer needs, and directing students and stakeholders to the appropriate office, service, or resource. Ensures timely, professional, and consistent customer service.
• Provides front desk coverage and operational support for Transfer Relations, Admissions, and the Office of the Registrar as needed. Develops and maintains working knowledge of Enrollment Management services to accurately triage inquiries and ensure continuity of customer service during peak periods, staff absences, and special events.
• Provides administrative and workflow support for Transfer Relations by coordinating departmental communications, routing documents, maintaining records, monitoring shared workflows, and preparing transfer products for publication. Assists with data entry and population of transfer-related systems, publications, and guides following established procedures.
• Provides operational support for Transfer Relations processes, including Pre-Transfer Credit Evaluations (PreTCEs), Express Transfer Agreements (ETAs), shared inbox management, Transfer Petitions, Reverse Transfer, Transfer Check, and other established departmental workflows. Ensures assigned processes are completed accurately and in a timely manner.
• Provides operational support for recruitment activities, transfer events, orientation programs, and departmental initiatives by preparing materials, coordinating logistics, maintaining office resources, and assisting with routine administrative functions to ensure efficient office operations.
• Maintains departmental records and performs data entry in support of transfer-related processes. Assists with preparing reports, organizing documentation, and validating information to support accurate and consistent office operations.
• Perform special projects, as directed.
• May guide or supervise other office staff as required.

Supplemental Functions:

• Assists with special projects and short-term departmental initiatives as assigned.
• Prepares meeting materials, correspondence, mailings, and other administrative documents.
• Coordinates routine logistics for meetings, trainings, recruitment events, and office activities.
• Maintains office supplies, shared work spaces, and routine administrative resources.
• Provides backup support for departmental functions during peak periods, staff absences, or operational needs.
• Performs other related duties as assigned in support of the Office of Transfer Relations and Enrollment Management.
• Assist with revision of forms and office procedures.

Competencies:

• Adaptability
• Analysis/Problem Identification
• Attention to detail
• Consistency
• Initiative
• Quality Orientation
• Work Prioritization & Management

Minimum Qualifications:

Education:

High School…