Office Associate, Senior - Wyoming State Veterinary Laboratory

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At the University of Wyoming, we value our employees and invest in their success. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. Benefits include:

• Generous Retirement Contributions: The State contributes over 15% of your gross salary. With your mandatory employee contribution, the total contribution toward your retirement plan exceeds 19%.
• Exceptional Health & Prescription Coverage:Enjoy access to medical, dental, and vision insurance with competitive employer contributions, that include 4 deductible options to suit your needs.
• Paid Time Off:Benefit from ample vacation, sick leave, paid holidays, and paid winter closure.
• Tuition Waiver:Employees and eligible dependents can take advantage of tuition waivers, supporting continuous education and professional growth.
• Wellness and Employee Assistance Programs:Stay healthy with wellness initiatives, counseling services, and mental health resources.

At the University of Wyoming
, we are committed to creating a supportive and enriching workplace. To learn more about what we offer, please refer to UW’s Benefits Summary.

Office Associate, Senior

The primary purpose of a Wyoming State Veterinary Laboratory (WSVL) Office Associate, Senior, is to maintain all workflow and functionality necessary to provide veterinary diagnostic services to clients of the WSVL. Functions include data entry; phone, email, and in-person interactions with clients and the public; competency with multiple software systems; collaboration with the WSVL accountant; and regular interactions with all WSVL staff.

Incumbents in this position are expected to uphold client service standards set by laboratory stakeholders;
University of Wyoming and WSVL policies; WSVL management; and American Association of Veterinary Laboratory Diagnosticians (AAVLD) accreditation requirements

• Daily Processing of WSVL invoices. Duties include ensuring that associated charges are correct and consistent with assigned tests and fee schedule before generating estimated bill; notifying appropriate lab personnel of any problems or concerns that need to be addressed before an accession can be invoiced; file and manage reports and billing with corresponding accession records; routinely ensure the invoicing and shipping SOPs are up to date and being adhered to.
• Manage Pcard expense reporting for WSVL Staff. Duties include maintenance of financial ledgers for both daily accessions and miscellaneous charges (i.e. tubes, boxes, etc.); mailing monthly statements; identifying possible improvements in laboratory information management system financial operations to ensure high level service; initiating preventative actions when appropriate.
• Interpret and administer the WSVL, UW, state and federal rules, regulations and policies that govern fiscal transactions and well as WSVL administrative and security operations (e.g. document management, records retention, access security, reporting requirements, etc.). Provide customer service to clients in the Front Office and on the phone with questions related to submissions, reports, bills, invoices/statements and fee schedule. Assist WSVL personnel with questions related to submissions, reports, bills and fee schedule and…