Call Center Representative

Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly.

Employer Industry: Watch Manufacturing

• Hourly rate of $18.50
• Access to comprehensive benefits including medical, dental, and vision plans
• Opportunities for career advancement within a growing company
• Flexible spending accounts and tuition reimbursement available
• Employee discounts on watches and other perks
• Supportive work environment with mandatory training to stay updated on policies

• Provide first-level assessment, support, and resolution of customer issues
• Answer inbound calls regarding product orders, parts orders, and repair requests in a fast-paced environment
• Maintain customer satisfaction ratings based on company criteria
• Handle dispute escalations in accordance with existing policies and procedures
• Keep detailed records of customer interactions and transactions

• Minimum of 3 years of service-related experience in a call center environment
• Experience in a remote and fast-paced environment
• Ability to learn systems and multi-task while assisting customers
• Basic knowledge of Microsoft Suite, including Outlook, Word, and Excel
• Must be able to work mandatory overtime during peak seasons

• SAP experience is a plus
• Bilingual in Spanish is a plus

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Customer Service
• Industry: Telephone Call Centers