Guest Service Supervisor

Hilton Garden Inn Laramie is managed by Schulte Hospitality Group and is seeking a dynamic, service-oriented Front Office Supervisor to join our team. The role focuses on delivering high‑quality guest service, managing front‑desk staff, and ensuring smooth hotel operations.

• Multiple Health Insurance and Life Insurance options
• 401(k) Plan with Company Match
• Paid Time Off
• Holiday Pay
• Pet Insurance
• Employee Assistance Program

• Provide the highest quality of service to guests at all times; anticipate and exceed guest expectations.
• Assign specific duties to staff for efficient department operation.
• Assist in training new associates and cross‑training existing associates.
• Assist in interviewing and hiring new associates for the department.
• Promote teamwork and associate morale; treat people with respect and recognize successes.
• Maintain thorough knowledge of emergency procedures and ensure staff responds appropriately; assist the Emergency Response Team as necessary.
• Monitor daily status of rooms, rates, discount rates, and packages.
• Maintain current list of available rooms for walk‑in situations.
• Coordinate room blocking.
• Check printed registration cards against information on the arrival report and rectify discrepancies.
• Ensure prompt and courteous service to guests.
• Pre‑register guests according to standards.
• Complete and monitor employee schedules.
• Monitor VIP arrivals.
• Notify Maintenance Department of any maintenance issues.
• Track rooms to ensure accurate status and readiness for check‑in.
• Hire, coach, and discipline direct reports; interact positively and professionally with guests to resolve issues.
• Demonstrate knowledge of EEO policy, Fair Employment Practices, and Fair Labor Standards Act; promote a harassment‑free work environment.
• Act as Manager on Duty as required.
• Cover Night Audit shifts and work nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives.

• In‑depth knowledge of hotel front‑desk operations.
• Basic math skills.
• Strong verbal and written communication skills.
• Strong leadership skills.
• Ability to exceed guest and team expectations.

• Ability to multi‑task.
• Team player.
• Ability to exceed expectations of guests.

Schulte Hospitality Group is an Equal Opportunity Employer.