Production Support Technician

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Production Support Technician I at Mountain West Farm Bureau. Responsibilities include maintaining moderately complex applications and monitoring systems, providing solutions, troubleshooting, analysis and support to resolve issues, developing, modifying and maintaining integrations, and providing in‑person technical support. This full‑time position is located in Laramie, WY and typically works 40 hours per week, Monday through Friday, 8 AM to 5 PM. Pay ranges from $4,016 to $4,385 per month depending on experience.

• 401K contribution match
• 7 paid holidays including Black Friday
• On‑site fitness center
• Wellness incentives, including gym membership reimbursement

• Maintain and support moderately complex applications and monitoring systems.
• Provide solutions, troubleshoot, analyze and support to resolve issues.
• Develop, modify and maintain integrations, customized or standardized.
• Assist with design and implementation of solutions.
• Provide in‑person technical support.

• Excellent communicator: effectively reads, writes and speaks English.
• Ethical: maintain high levels of personal and professional integrity.
• Active learner: understand implications of new information for problem‑solving and decision‑making.
• Active listener: give full attention to others and ensure understanding.
• Critical thinker: use logic and reasoning to evaluate alternative solutions.
• Customer‑service focused IT: knowledge and principles for providing customer service.
• Independent judgment: follow established procedures and work with minimal supervision.
• IT service oriented: actively seek ways to help people solve IT issues.

Minimum Requirements:

• High school degree or GED.
• Experience in Microsoft programs.
• Ability to obtain product‑based certifications.

Preferred Requirements:

• Associate degree in business or information technology.
• Experience in property and casualty insurance.

Federal and state law requires that all applications be considered without regard to race, color, creed, ancestry, religion, sex, age, sexual orientation, national origin, disability, veteran status, genetic information or any grounds prohibited by applicable federal, state, or local law. We believe in and fully support the principle of equal employment opportunity and will fulfill our obligation to the fullest.