Patient Access Manager

Job Summary

Direct and coordinate activities of the Front Desk, and Appointments Office to facilitate effective and efficient operations aimed at attaining the highest level of customer service. Act as a liaison between the Front Desk, Clinical Staff, and the Outlying Clinics to ensure effective communication and division of duties. The Patient Access Manager will also act as a Public Relations contact for patient (or others), to offer suggestions, or file complaints.

Essential Duties and Responsibilities Managerial Front Desk & Outlying Clinic Staff Daily Operations

• Oversee daily operations of your department including delegating authority, staff scheduling, provide leadership and support to staff, plan and hold regular staff meetings, and enforce company policy, as well as ensure department productivity.

Department Effectiveness

• Develop guidelines for prioritizing work activities, evaluate effectiveness, and modify/improve activities as necessary.

Patient Contact Person

• Serve as formal contact person for patient complaints and handle those complaints quickly, courteously, and professionally.

Staff Development & Performance

• Keep yourself and staff up to date with current healthcare trends and practices and evaluate staff performance by monitoring individual work performance and obtain feedback from patients, physicians, and other personnel, in order to accurately evaluate for appropriate recommendations in regard to raises, promotions, and/or additional responsibilities.

Staffing

• Assist in recruiting, hiring, orientation, development, and evaluation of department staff.

Time Cards

• Review employee time cards for accuracy as well as approve time off requests as applicable.

Traveling Schedule

• Organize and prepare the traveling schedule indicating who will be traveling to the outlying clinics.

Essential Duties and Responsibilities Patient Care Clinic Schedule

• Maintain clinic schedule; open, block, adjust as needed/requested. Communicate with physicians and staff to optimize the efficient use of the physician’s time and facilitate excellent patient care.

Patient Education

• Educate the patient and/or family about diagnostc procedures, treatment plans, and provide pre and post-operative education when needed.

Patient Calls

• Answer and respond to incoming patient phone calls in a timely manner.

Patient Vitals

• Assess the patient’s general condition and take vital signs, height, and weight when needed.

Interpersonal Skills Working Relationships

• Ability to establish and maintain effective working relationships with physicians, co-workers, and the public.

Communication

• Handle a variety of matters involving contact with various staff and the public. Communicate effectively and in a timely manner, utilizing the appropriate chain of command.

Flexibility

• Respond with flexibility to changing work load and/or patient assignments. Readily adjust schedule to accommodate patient care.

Prioritize

• Prioritize and manage multiple tasks at once.

Emergency Situation

• React calmly and effectively in emergency situations.

Adherence to Facility/Departmental Policy Departmental Policies

• Adherence to existing and newly implemented policies.

Confidentiality/Right to Privacy

• Observe confidentiality of information in regards to patients, physicians, and fellow employees. Protect patient sensitivities and right to privacy.

Attendance/Punctuality

• Maintain a good attendance record and arrive to work punctually.

Dress Code/Identification

• Follow dress code of the department, appear professional when present in the clinic, wear identification while on duty, and communicate name and role to patient appropriately.

Staff Meetings/In-Services

• Participate in Premier Bone & Joint Centers and departmental in-services and staff meetings.

Care of Environment, Equipment, and Supplies Inventory

• Aid with collaboration of inventory list for outlying clinics, keeping quantities at a reasonable level, ensuring adequate stock for next clinic.

Clean, Neat, Safe Environment

• Maintain a clean, neat, and safe environment for patients and staff, including personal work areas.

Equipment

• Utilize correct/safe technique when using equipment. Notify manager of malfunctioning equipment. Perform minor…