HVAC Service Technician

Position Purpose

As a LONG Service Technician I, you will maintain, troubleshoot, repair, and install commercial HVAC systems at a moderate level independently. You will collaborate with more experienced technicians on complex tasks, following LONG’s service procedures. While you are part of a dedicated team of Service Technicians, much of your work will be performed independently. You will be provided with a company vehicle, mobile phone, and work attire.

Your primary focus is delivering high‑quality maintenance, troubleshooting, and repair services on customer HVAC equipment, providing exceptional customer service and efficiently resolving HVAC system issues.

• Specialize in maintaining commercial HVAC systems: change air filters, replace belts, record refrigeration pressures, perform in‑depth inspections, and adjust gas‑fired burners as needed according to LONG’s Service Procedures while working independently.
• Perform troubleshooting on commercial HVAC systems, refrigeration systems, economizers, VAV boxes, fan‑powered boxes, and pneumatic controls independently.
• Conduct basic repairs on HVAC commercial equipment using soldering, brazing, pipe fitting, and unit wiring independently.
• Use a variety of hand tools and power tools at an advanced level to troubleshoot, repair, and install HVAC equipment.
• Complete basic installation tasks on commercial HVAC equipment using copper and steel piping, sheet metal ducting, equipment hanging, crane direction, and simple equipment start‑ups.
• Regularly attend and complete any assigned training courses while making steady progress towards Service Technician II.
• Promptly and accurately complete all required paperwork while on the job.
• Deliver outstanding customer service by greeting customers upon arrival at job sites, confirming satisfaction before departing, and consistently representing the company with professionalism.
• Maintain positive working relationships with customers, technicians, dispatch, sales, and management.
• Capability to work in confined or tight spaces such as mechanical rooms for installation and repair tasks.
• Commitment to adhering to safety regulations and procedures to ensure a safe working environment for oneself and others while performing HVAC tasks.
• Other duties as assigned.

• 2+ years working experience with commercial HVAC systems.
• Ability to conduct repairs such as replace motors, connect HVAC components independently.
• Knowledge of basic building codes and regulations.
• Proficiency in reading and interpreting mechanical schematics.
• Ability to work after‑hours when needed.
• Ability to drive a company vehicle safely and legally.
• Moderate oral, written, interpersonal communication skills, as well as excellent documentation and organizational skills.
• Moderate proficiency with Microsoft Office programs (Word, Outlook, Excel) and ability to learn additional computer software.
• Valid CFC Refrigeration certificate.

• No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

• May involve standing for extended periods and working in tight spaces.
• May require lifting to 75 lbs. from floor to counter top and counter top to floor.
• May require climbing ladders and the ability to function at heights.
• Requires the use of personal hand tools.

• Inside and outside work environment.

• High precarious places.
• General construction worksite hazards.
• Working in inclement weather conditions.

• Understands and meets customer needs; collaborates effectively with colleagues; manages potential hazards and risks; and engages with and contributes to the community. These values are part of performance metrics and integral to company culture.

We are a proud equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.