Client Services Associate

We are seeking a detail-oriented Client Service Associate to support account openings, asset movements, and day-to-day administrative operations. This role is critical to ensure accurate, timely, and compliant processing of client requests while maintaining a high standard of client communication and organization.

This position is best suited for someone who thrives in a structured, process-driven environment and takes pride in accuracy and follow-through.

• Prepare and process account opening paperwork, including required custodial and compliance forms
• Review paperwork for completeness, accuracy, and required signatures before submission
• Track pending account openings and asset movements and follow up as needed
• Upload, name, and organize documents correctly in Share File/CRM systems
• Communicate with clients via email regarding missing items, next steps, and status updates
• Scan, file, and maintain digital client records
• Follow established Standard Operating Procedures (SOPs) and compliance guidelines
• Escalate issues or discrepancies promptly to the Client Service Lead or Advisor

• Exceptional attention to detail
• Strong organizational and time-management skills
• Clear and professional written communication
• Ability to follow processes and instructions precisely
• Accountability and ownership of tasks from start to finish
• Comfort with repetitive and administrative work
• Ability to manage multiple tasks with competing deadlines
• High level of discretion when handling confidential information

• Prior experience in financial services, banking, or wealth management
• Familiarity with custodians and account paperwork (ACATs, applications, order forms)
• Experience with document management systems or CRMs
• Bilingual (Spanish preferred but not required)

• Account openings and asset movements are processed accurately and on time
• Minimal errors or rework due to missing or incorrect information
• Client communications are clear, professional, and timely
  
  Tasks are tracked, followed up on, and completed without reminders
• SOPs are followed consistently and correctly

This role requires consistency, precision, and accountability. It is not a sales position and is best suited for someone who finds satisfaction in doing things correctly and completely.