Senior Office Assistant; A262035-2 Health

Position: Senior Office Assistant (A262035-2), 202, Health & Benefits
Provides administrative, technical, and clerical support to the Health & Benefits division of the Human Resources Department. Answers phone calls, schedules appointments, assists with benefits applications, and prepares reports. Ensures compliance with department and program rules and regulations.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

* Performs administrative processes, such as payroll, accounts receivables/payable, leases, grant management, invoices, requisitions, work orders, etc.; maintains and distributes supplies and inventory.  

* Gathers data, compiles reports, and disseminates information; maintains records and documentation.

* Provides customer service support to our employees and retirees regarding the City's benefit plans.

* Coordinates program(s) or processes within department, including intake, processing, and reporting, in addition to preparing related policies and procedures.  

* Develops and organizes programs and activities for the Health & Benefits division.

* Communicates information to management and others.

* Assists with coordinating with third party administrators, contractors, and others to resolve problems and implement programs.

* Ensures compliance with City policies and procedures and City, state, and federal regulations.

* Assists in the planning, development, design and implementation of major benefits programs.

* Assists in creating, reviewing, and revising City of Laredo policies.

* Inputs data information into the employee benefits hub and ensures the accuracy and timeliness of these changes.

* Assists in the preparation of various reports.

* Explains departmental policies and procedures.

* Assists in any additions, changes, and deletions pertaining to health insurance. Processes file maintenance forms to reflect changes.

* Types memorandums, statements, letters, reports, and various departmental documents.

* Assists in verifying employment on all City employees by referring to City records to ensure additions/deletions to benefits are updated.

* Assists in preparing and maintaining deductions for contributions for benefits for all City employees.

* Assists in maintaining, good communication between staff, visitors, and other business contacts.

* Must follow all rules of telephone etiquette and must be courteous in all telephone communications.

* Will be required to drive a City vehicle for City business use.

* Performs other duties as assigned.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

* Knowledge of modern office procedures and methods including computers and applicable software, such as AS400 and Microsoft Office.

* Knowledge of English grammar, spelling, and punctuation.

* Knowledge of advanced clerical practices and procedures.

* Knowledge of City of Laredo policies, procedures, and ordinances.

Skills and Abilities:

* Skill in planning, organization, and time management.

* Skill in customer service delivery.

* Skill in performing a variety of duties, often changing from one task to another of a different nature.

* Skill in conflict resolution and problem solving.

* Ability to organize data, prepare reports, and maintain records.

* Ability to build and maintain effective working relationships with others.

* Ability to maintain good planning and organizational skills.

* Ability to take and follow directions from supervisor.

* Ability to perform strenuous work and routine work.

* Ability to maintain a valid Texas Driver License and a good driving record.

* Ability to project a positive and professional image of the City of Laredo.

* Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.

* Ability to comply with all City of Laredo's policies and procedures.

* Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of this position.

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL…