Branch Administration Administrative Assistant

The Branch Administration Administrative Assistant I provides high‑level administrative support to the Retail division of the bank, maintaining customer service standards, increasing sales profitability, and providing overall employee support in conjunction with retail management.

• Generate management reports that aid in branch profitability.
• Prepare and update essential documents for meetings and record keeping.
• Facilitate processes to internal and external customers to improve overall branch experience.
• Assign customer service feedback to improve overall branch experience.
• Manage the maintenance of office equipment, supplies, and branch image.
• Create market branch schedule deviations.
• Collaborate with other departments as needed.
• Assist and perform sales and teller operation functions as required.
• Attend and participate in meetings as needed.
• Serve as a backup for the review of market staff time and attendance.
• Analyze sales reports to review sales performance and strategies.
• Perform other duties as assigned.

• Computer literate in all Microsoft programs.
• Problem analysis.
• Initiative.
• Organization.
• Planning.
• Service orientation.
• Focus on quality.
• Teamwork.
• Openness to change.
• Oral and written communication (bilingual preferred for border markets).

• High School Diploma or GED equivalent.
• 1-3 years of retail banking or customer service related experience preferred.

• Medical plan (employer paid).
• Life insurance.
• Flexible spending program.
• 401(k) profit‑sharing program.
• Supplemental benefits such as vision, dental, disability, tuition assistance.
• Sick leave, vacation, paid holidays.