Front Desk and Customs Entry Associate

Position Overview

Responsible for providing a professional and efficient reception experience for drivers and visitors at the facility, while supporting the Customs department with the preparation and processing of In-Bond entries (Form 7512).

Education:

High School Diploma or GED preferred but not required.

Experience:

3 years

Advanced

Knowledge and

Skills:

• Multitasking
• Highly Organized
• Communication
• Sense of urgency
• Strategic Vision
• Ultramar Leadership
• Manage Change
• Achieve Results with Operational Excellence
• Communication
• Work Management
• Thinking and Problem Solving
• Teamwork

Training Requirements:

Detection of Training Needs by Position program

1. Greet and check in drivers, visitors, and vendors in a professional and courteous manner.

2. Verify driver documentation (, license, carrier paperwork) and ensure proper sign‑in procedures are followed.

3. Coordinate with yard/operations personnel to communicate driver arrivals and facilitate timely dispatch.

4. Maintain visitor/driver logs (IReceptionist) and ensure accurate recordkeeping of daily traffic.

5. Keep the front desk/reception area organized and presentable.

6. Assist in the preparation and processing of In-Bond entries (Form 7512) under the guidance of the Customs department.

7. Gather, organize, and verify supporting documentation needed for customs entries.

8. Maintain organized digital and physical files of customs documentation for audit readiness.

9. Escalate discrepancies or compliance concerns to the Customs Coordinator in a timely manner.