National Account Manager

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services.

Buckland strives to provide customized services in a memorable way.

This position is responsible for managing strategic accounts and maximizing all opportunities for sales and growth within the accounts. The National Account Manager will facilitate communication with customers and build long‑term relationships to achieve business goals working alongside Sales and Operations.

• Competitive salary, benefits package, and matching retirement plan.
• A friendly, collaborative work environment.
• Opportunities for professional development & ongoing learning.
• A chance to be part of a growing organization.

• Serve as a trusted partner primary point of contact for clients, building strong relationships based on trust and reliability to ensure their needs and expectations are consistently met.
• Coordinate with internal teams and resources to manage the client journey, ensuring seamless communication and collaboration to drive satisfaction and loyalty.
• Act as the client advocate within the organization, promptly addressing concerns and facilitating problem resolution to maintain high levels of client engagement.
• Promote a culture of continuous improvement, seeking client feedback to innovate and enhance service offerings and client interactions.
• Co-ordinate projects and participate in RFQ, RFI & RFP.
• Manage large company accounts building relationships with key personnel conducting regular site visits.
• Assess and report on client satisfaction, using insights to continually refine and enhance the client experience by setting goals prior/post client engagement and ensure contracts are negotiated to the correct terms.
• Network and liaise with clients, creating a constant flow of information converting to opportunities.
• Improve department processes and written procedures, with a focus on CRM Automation.

• Bachelor’s Degree or diploma in Business or International Business or similar discipline.
• (CCS) Customs Certified Specialist Designation and/or (LCB) Licensed Customs Broker is an asset.
• Minimum 10 years of experience within the Customs Brokerage industry.
• Minimum 5 years of experience managing large and national accounts.
• Experience managing accounts in Freight, Warehousing, International Trades/Compliance would be an asset.
• Advanced MS Office knowledge in applications including Excel, Word, PowerPoint and MS Outlook.
• Bilingual in Spanish/English (US SB & MEX only).
• Excellent problem solving and decision-making skills.
• Strong verbal and written communication skills.
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other office locations in CAD/USA/MEX.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require CAD or USA work experience but for some positions may require CAD or USA standard regulations knowledge and experience. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.