Bridge Shift Supervisor; A264010-1 Bridge System

Supervises bridge cashiers to collect tolls and deliver customer service. Reviews operations reports, verifies money receipts, and resolves customer inquiries and complaints.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job‑related tasks other than those specifically presented in this description.

• Supervises, directs, and evaluates assigned staff. Supervisory functions include: makes hiring and termination decisions; prioritizes assignments and directs work; develops and oversees employee work schedules and approves time away from work; provides and/or facilitates employee training and development; approves/processes employee concerns and problems and counsels or disciplines as appropriate; completes employee performance appraisals; determines or makes recommendations regarding new hire salaries and salary changes;
  
  and acts as liaison between employees and management.
• Reviews and analyzes operation reports for all four international bridges to ensure accountability of revenues by detecting, correcting, and reporting any improper registrations, discrepancies, and irregularities. Creates and gathers data and statistics. Prepares and maintains electronic and paper‑based filing and organization system for reports, records, and documents. Conducts cash audits with internal and external auditors as needed.
• Performs and verifies cash‑out for cashier tellers. Verifies and manages all money receipts. Generates and reviews reports to balance with deposits, ensuring accuracy and compliance with internal policies and procedures. Prepares and conducts daily cash reports, balances cash drawers, and reconciles receipts and bank deposits. Investigates and resolves any cashier teller balancing issues.
• Oversees the day‑to‑day operations of the cashier teller office. Handles customer complaints and or questions regarding Audio Video Interleave (AVI) account in person, via phone, or by email. Reviews, revises, and closes inactive AVI accounts.
• Covers Operation Supervisor duties as necessary; oversees bridge functions, traffic officers, collectors, and other bridge staff in the collection of tolls and proper flow of traffic; oversees routine maintenance on International Bridges. Inspects and approves permits. Maintains communication with Mexico. Monitors accidents and irregularities in and around the bridge span.
• Serves on‑call 24‑7 for urgent situations related to money, overage/shortage, equipment, or reports not functioning.
• Performs related work as required.

• Knowledge of modern office procedures and methods including computers and applicable software, such as Microsoft Office.
• Knowledge of City of Laredo’s policies and procedures.
• Knowledge of the U.S. and Mexican currency system.
• Knowledge of English grammar, spelling, and punctuation.
• Knowledge of the principles and practices of employee supervision.
• Knowledge of bridge operations and toll collection system.
• Knowledge of accounting processes and proper methods for counting currency.
• Knowledge of transportation of cargo and the methods used.

• Skill in organization and time management.
• Skill in performing a variety of duties, often changing from one task to another of a different nature.
• Skill in mathematics.
• Skill in customer service delivery.
• Ability to review and analyze data.
• Ability to communicate effectively, both orally and in writing, in English and Spanish.
• Ability to apply independent judgment and make appropriate decisions in stressful situations, in accordance with established policies and procedures.
• Ability to supervise, plan, direct, and coordinate work of assigned employees.
• Ability to build and maintain effective working relationships with others.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to maintain good planning and organizational skills.
• Ability to take and follow directions from supervisor.
• Ability to give directions to and gain compliance from assigned staff.
• Abi…