Client Relations Specialist

Job Description

As a Client Relations Specialist, you are part of a team of legal professionals and must work closely with our clients and the other members of your assigned case. This is an in-office position responsible for handling the needs of existing clients' claims, responding to inquiries from potential clients, and acquiring new clients seeking representation.

Client Relations Specialist

Essential Responsibilities:

• Contact potential clients daily to obtain pertinent information for their claim, complete the intake process, and assist the client in filling out necessary legal documents.
• Maintain accurate records of client interactions and their claim progression.
• Responsible for follow-up appointments with clients and communication to clients via phone calls, emails, and texts.
• Learn and fully utilize the programs and databases used in the Client Relations Specialist position.

Essential Qualities:

• Empathy, Patience, and Consistency
• Adaptability and Good Time Management
• Clear Communication (Oral and Written), Follow-up, and Organization
• Computer Skills (Microsoft Office Suite, Google)
• 1+ year of Customer Service/Sales experience preferred
• 1+ year of Data Entry/Clerical experience preferred

Why work for us?

We offer a competitive hourly rate,
performance and referral bonuses, and benefits including health insurance, vision, paid holidays, and PTO
. We provide extensive and specialized on-the-job training and professional development assistance
. No prior legal experience is required to apply. When you walk through our doors, it is our firm's job to turn you into a legal professional.

Our Mission:

To provide high-quality legal services to our clients. We strive to achieve the best possible outcome for our claimants, and we are dedicated to helping them navigate the complex legal system with ease.

Our Vision:

To revolutionize mass tort legal support services while setting new standards for client satisfaction through our innovative solutions, consistent communication, and unwavering commitment.