Customer Service Coordinator

About the role:

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

What’s in it for you:

Compensation starting at $16.50/hour Comprehensive benefits package

Health, dental and vision coverage
401(k) with company match

Perks including tuition and training reimbursement, employee discounts, and financial wellness planning

Advancement opportunities with structured career paths

Employee referral bonus opportunities

Certified Great Place to Work with 900+ lifetime workplace award wins

What you’ll be doing :

Become the subject matter expert on all administrative tasks related to your aligned account(s)
Document and manage all tasks in our internal systems

Schedule appointments and help coordinate shipments from pickup to delivery

Help resolve shipping issues with a high level of professionalism

Provide excellent customer service to internal and external stakeholders

Support with billing and payment processing as needed

What you need:1+ year customer service experience preferred

Hall of fame work ethic with a history of excellent attendance

Strong verbal communication skills – face to face and over the phone

Proficient in Microsoft Office, including Word, Excel, and Outlook Ability to take ownership of responsibilities and see tasks through completion

Where you'll be: 5711 McPherson Road, Laredo, TX 78041

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
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