Customer Service Rep

Customer Service Representative

Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties.

Job Specific Responsibilities:

• Provide an exceptional customer experience.
• Call customers to advise about changes or cancellations of scheduled runs.
• Respond to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service.
• Responsible for cash management and compliance.
• Operates cash register and/or credit card equipment.
• Sells and processes ticket orders via telephone, internet, and over the counter.
• Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box.
• Maintains a professional working relationship with partnering retail agencies.
• Completion of required documentation for transactions made with partnering retail agencies.
• Daily accurate reporting of tickets sold and cash collected.
• Effectively answer calls on multi-line system, appropriately greet callers and correctly route calls and screen calls as required.
• Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see.
• Utilize good judgment when confronted with the resolution of both internal and external conflict.
• Responsible for money transfer transactions
• Assist customers with luggage  and transfer to luggage compartment
• Other duties as assigned.

Experience:

Please indicate the type of experience required/preferred for the position - Required or Preferred:

• 1 year of job related experience - preferred.
• Bilingual (Spanish/English) - required.

Education:

Minimum Formal

Education:

Click on the cell below to see a drop down menu of options for education.

- Required or Preferred:

High school diploma or equivalent - required.