Brokerage Customer Service Representative

Brokerage Customer Service Representative

As a Brokerage Customer Service Representative working within Redwood Multimodal, you will be responsible for interacting with customers to address inquiries and resolve issues. Bilingual candidates are highly encouraged to apply.

As a Brokerage Customer Service Representative working within Redwood Multimodal, you will be responsible for interacting with customers to address inquiries and resolve issues. Bilingual candidates are highly encouraged to apply.

• Provide exceptional customer support through various channels including phone, email, and chat.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Collaborate with team members to improve service.
• Follow up on arrival status, obtaining release, keeping up to date on evolving tariff and trade requirements for vessel shipments.
• Obtain and communicate duty approvals.
• Assist in sales efforts by identifying opportunities for upselling or cross‑selling products.
• Create entries, ISFs, monthly/daily reports.
• Complete internal status reports.

• Strong communication skills, both verbal and written, with the ability to engage effectively with customers.
• Proficiency in computer systems and software for data entry and record management.
• Bilingual advantage.
• Ability to handle challenging situations calmly and professionally.
• Strong problem‑solving skills with attention to detail.
• A positive attitude and willingness to learn new processes.
• Team player.
• Organized.

• Minimum of 2 years’ experience in Customer Service and Brokerage Imports.
• Candidates must pass a drug test and background check.

• Access to experts and resources for your Learning & Development journey.
• Opportunity for internal mobility.
• Employee referral bonus program.
• Employee Resource Groups (ERGs).
• Annual fundraising and volunteer events to give back to communities.
• Paid time off, floating holidays, time off to volunteer and rollover.
• Paid parental leave.
• Medical, dental, vision and 401k plans (with match).
• Flexible spending account, mass transit and dependent care plans available.
• Health savings account, with a annual company contribution for plan participants.
• Short‑term and long‑term disability; life insurance policies subsidized by company.
• Additional benefits including pet insurance, accident care, access to legal advice and more.

This position is full-time and onsite Monday through Friday from 9:00 AM to 6:00 PM with an hour break, but flexibility is available based on coverage.

Hourly Range: $16.00 – 19.00

The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job.