Eligibility Advisor - Temporary - VIC

Job Overview

Functional

Title:

Eligibility Advisor I - Temporary - VIC

Job Title:

Eligibility Advisor I
Agency:
Health & Human Services Comm
Department:
Ops Virtual Interviewing Ctrs
Posting Number: 16259
Status:
Temporary, Full Time, Day Shift

Date posted:
Jul 2, 2026 | Closing Date: 07/15/2026
Salary Range: $2,953.25 - $4,365.66 per month (Salary Group: TEXAS-B-13)

Location City: LAREDO, TX
Address: 500 E MANN RD STE B4
Telework Eligible
Travel:
Up to 10%

Benefits include 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time‑off benefits, and numerous opportunities for career advancement.

This is a temporary position expected to end on 08/31/2027. Temporary employees may be eligible to transfer to a regular status vacant position contingent upon regular status availability, tenure, and job performance. The Eligibility Advisor I position consists of three job classifications – Eligibility Advisor, Medical Eligibility Specialist, and Hospital Based Worker – that establish eligibility for different financial and medical programs, including SNAP, TANF, MEPD, and Medicaid.

• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources and enter information into a computer‑based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and time frames.
• Perform other duties, as assigned.

Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.
Must be able to work in a highly stressful and fast‑paced environment under constant pressure to meet required deadlines.

• Use fact‑finding techniques to obtain, relate and evaluate information provided by applicants.
• Read, understand, apply, and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently by establishing priorities in accordance with importance of deadlines.
• Establish and maintain effective work relationships with others.
• Communicate effectively both verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers for data entry and basic office software use such as Microsoft Word, Outlook, and Excel.

General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills.
Using Microsoft Teams and potentially soft phone technology is part of the everyday job expectations.

N/A

High School Diploma or GED equivalent is required.
Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.

One (1) year of customer service experience with public contact (e.g., retail, call center, clerical, hospitality, banking, receptionist) is required.
Thirty (30) semester or forty‑five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.
Experience in an environment interviewing clients and gathering personal information in person or over the phone is preferred.

Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.
Applicants selected for hire will be required to pass a fingerprint criminal history background check.
Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non‑fraud over payment with an outstanding balance must agree to repay the over payment balance as a…