Floating Teller​/Relationship Banker

## Floating Teller/Relationship Banker Apply locations:
Branch - Laredo I-35time type:
Full time posted on:
Posted Todayjob requisition :
JR100111
** At Vantage Bank, we're driven by a deep commitment to supporting our customers, valuing our employees, embracing diversity, fostering meaningful connections, and providing outstanding service every step of the way.
**** JOB SUMMARY
** The Branch Service Specialist supports multiple locations across the designated market. They support teller and new account operations as needed. The Branch Service Specialist provides excellent customer service and assists in various duties to include opening accounts, submitting consumer loans, handling customer inquiries and assisting with the bank’s products and services. They ensure compliance with policies and strengthen customer relationships.
** ESSENTIAL DUTIES
*** The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.
*** New Accounts Operations
*** Responsible for new account openings, deepening wallet share and customer relationships including but not limited to consumer and commercial deposit accounts, certificates of deposits, safe deposits boxes, IRAs, Treasury Management, consumer lending, commercial lending, credit card and foreign exchange.
* Ensures completion of new account opening process, account maintenance assistance, debit card requests/limit increases, check orders in a timely and courteous manner in compliance with all regulatory requirements and bank policies.
* Responds to all customer inquiries timely and professionally via various communication channels.
* Wire transfer: takes care of initiating Domestic, International, and Foreign Exchange wire transfers following and adhering to established procedures.
* Monitors their own tickler list— quickly clears any error or exceptions (ticklers) identified within the work performed.
* Maintains working knowledge of all bank products and/or services and assists in training new personnel to get acquainted with department.
* Demonstrates commitment and dedication by encouraging the support of the entire team and different branch locations toward the attainment of branch goals, maintaining excellent character and professionalism.
* Ability to work accurately and deal with job pressure and deadlines.
* Promote and maintain positive relations with all contacts, customers and potential customers while contributing to the fulfillment of department and company objectives and goals.
* Complies with all department and company policies and procedures.
* Performs as a team member in allocating and coordinating workflow.
* Other duties as assigned.
** Teller Operations
*** May be involved in ordering, receiving, verifying, and distributing cash.
* Operates a teller window to serve the bank's customers including but not limited to: (a) Accepting retail and/or commercial deposits, verifying cash and endorsements and giving customers their receipts; (b) Identifying customers and cashing checks, or referring customers to an officer for authorization to cash checks; (c) Balance cash daily; (d) Accepting payments for all loan transactions; (e) processing change orders;

(f) may be responsible for bank opening/closing.
* Basic understanding and processing of monetary instruments, positive pay, bond redemption, loan payments, safe deposit payments, charge off payments, night drop services and payment processing, and other services described in teller manual
* Completing Currency Transaction Report and other BSA requirements.
* Strong commitment to communicate system errors, escalate customer issues/complaints, and customer feedback.
* Open and close vault as needed.
* Promotes the bank's products and services; consistently cross-sells bank products at every opportunity.
* Solves customer problems, identifies and responds to customer’s needs effectively.
* Follows proper security, fraud, counterfeit, and robbery prevention procedures.
* Contributes to the designated branch as needed, acts as a team member and is accountable for achieving satisfactory branch audits.
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