Universal Teller ; Part Time

Job Summary

The Universal Teller I position is responsible for conducting and processing various types of customer bank transactions while delivering the IBC Experience. This includes providing prompt, efficient, and friendly customer service, maintaining a balanced cash drawer, and building relationships to identify banking products and services. The role is part‑time, in‑office, and requires a focus on quality, accuracy, and sales.

• Process paying and receiving teller transactions
• Deliver the IBC Experience by providing prompt, efficient and friendly customer service
• Balance and maintain assigned cash box and vault if applicable, and perform end‑of‑day process
• Meet customer financial needs by promoting bank products and services through lobby, motor bank, and outreach activities
• Perform successfully to the Sales Performance Goals and Referral Programs
• Participate in product and service initiatives for bank growth
• Attend company meetings
• Process foreign currency transactions
• Follow proper procedures to minimize errors and reduce losses
• Assist in solving issues that pertain to customer transactions
• Answer all banking related inquiries
• Operate and maintain all necessary teller equipment
• Assist with branch procedures under dual control requirements, including branch opening/closing
• Assist on‑the‑job training for own and other branches
• Flexibility to report to work and assist other branches
• Perform the duties of the sales functions
• Perform other duties as assigned

• Good oral and written communication (bilingual preferred for border markets)
• Focus on quality/accuracy
• Teamwork
• Sensitivity to guidelines
• Focus on sales/results
• Service oriented
• Learning strategies
• Mathematics
• Critical thinking
• Problem solving
• Judgement and sound decision‑making abilities

• High school graduate or GED equivalent
• 1 to 6 months cash handling preferred
• 1+ year(s) of experience interacting with people preferred

• Medical Plan
• Employer‑Paid Life Insurance
• Flexible Spending Program
• 401(k) Profit Sharing Program
• Supplemental benefits:
  Vision, Dental, Disability, Tuition Assistance Program
• Sick Leave
• Vacation
• Paid Holidays