Benefits Coordinator-Associate

Overview

Under direct supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage.

• Greets patients, verifies insurance coverage and eligibility, reviews new patient registration and obtains authorizations.
• Assists in the collection of copays and enters new patient information.
• Maintains medical and insurance referral records and prepares patient charts; ensures test results are filed.
• Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
• Manages patient appointments according to the physician s schedules and/or protocols.
• Performs all other duties as assigned.

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions, the UT Health Way.
• Demonstrates analytical thinking – this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication skills.

• High school diploma or GED is required.

• One (1) year of directly related experience is required.
• Previous medical Assistant experience is preferred.
• Bilingual in English/Spanish is highly preferred.

• One (1) year of directly related experience is required.