Operation Support Supervisor

Schedule Full time

Job Type Permanent

Industry Health medical and related

Description

Reports to:

Area Operations Manager

FLSA Status:
Exempt, Full-Time

The Operations Support Supervisor at Empower Behavioral Health (EBH) is responsible for overseeing RBT and operational tasks. These tasks may include scheduling, managing call-ins, facility needs, ordering, staff check-ins, assisting with training, supporting morale development, etc.

• Serve as direct manager for clinic location RBT staff.
• Oversee performance management system for direct reports, coordinating process between Ops, Clinical, and HR departments.
• Ensure EBH policies and procedures are followed consistently, and provide related feedback to staff.
• Provide tours for new potential patients and families.
• Conduct RBT interviews and make hiring recommendations.
• Execute on-site clinic events for staff and patients, including meetings.
• Complete weekly approval of payroll and billing.
• Manage location treatment schedule.
• Assist with operational issues within the clinics.
• Schedule meetings with clinical teams as needed.
• Promptly answer the questions of staff or point them in the appropriate direction.
• Provide excellent customer service and maintain relationships with employees.
• Take inventory and order office supplies as needed.
• Update logs and order forms.
• Analyze all operations and forward suggestions for improvement to operations leaders.
• Managerial Courage
• Priority Setting
• Directing Others
• Problem Solving
• Composure
• Decision Making
• Communication

Required:

• High school diploma or equivalent
• Must possess a current and active RBT certification.
• Must have at least 6 months of hands‑on experience providing ABA services in the role of a Registered Behavior Technician (RBT).
• Strong interpersonal skills and ability to work as part of a team
• Excellent written and verbal communication skills

Preferred:

• Experience working with families of children with autism spectrum disorder or other developmental disabilities
• Knowledge of Central Reach and Excel

• Must be able to move or transport up to 50 lbs.
• Must be able to run or walk throughout 6‑8 hour sessions (i.e. patient eloping)
• Must be able to respond quickly to manage behaviors (i.e. block aggression, move furniture)
• Must be able to be seated on the floor when needed for patient
• Must be able to transition from seated on the floor to standing quickly to respond to aggression/severe behavior
• Must be able to bend or twist to utilize physical management
• Must be able to maintain physical holds for aggressive patients for extended periods of time when needed
• Must have the ability to hear and discern sounds in the environment, including the ability to respond promptly to patients' needs and actions
• Must have sufficient visual acuity to quickly read and interact with an iPad Mini, including the ability to view text, images, and video content on the screen, often within 10‑minute spurts

Empower Behavioral Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.