Medical Office Assistant I, (A266110-1), 204, Family Planning-Open Enrollment

Job Description

This position is grant funded. Therefore, it is solely dependent of availability of grant funds.

Provides front and back office support services for the Health Department clinic in family care services; coordinates and prepares for any clinic circumstances that may arise, such as inpatient care assistance, lab, and phlebotomy support; coordinates with multiple agencies. City employee wellness, private physicians, other mid-level providers for patients, and allied health services; assists in nursing and allied health care.

This position is grant funded. Therefore, it is solely dependent of availability of grant funds.

Provides front and back office support services for the Health Department clinic in family care services; coordinates and prepares for any clinic circumstances that may arise, such as inpatient care assistance, lab, and phlebotomy support; coordinates with multiple agencies. City employee wellness, private physicians, other mid-level providers for patients, and allied health services; assists in nursing and allied health care.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Provides medical, allied nursing, and patient front- and back-office assistance and support (takes vital signs, may do CLIA-waived lab work/phlebotomy, immunizations, and screening services).
• Organizes and maintains record-keeping and data collection systems, including patient registration cards for office files, clinic data and encounter forms, transfer address changes, handles medical referrals, referral communications, and identifies and codes financial status on patients’ records.
• Assists in patient care activities during each appointment, including weighing and measuring patients, assisting in the exam room, preparing charge and request slips, performing lab procedures, and providing allied nursing care.
• Assists in clean-up activities in the clinic; returns supplies, washes equipment, and transports laboratory specimens and supplies.
• Assists in ordering and restocking clinic supplies.
• Reports pertinent patient observations to the nurse.
• Contributes to program planning and evaluation.
• Works cooperatively with the sponsoring agency regarding the financial identification and follow-up of the patients in the Center.
• Participates in patient care conferences.
• Assists in evaluating patient care and the effectiveness of program operations.
• Performs errands requested by clinical personnel.
• Assists in maintaining good communication between staff, visitors, and other business contacts.
• Must follow all rules of telephone courtesy in all telephone communications.
• Performs other duties as assigned.

• Knowledge of front- and back-office clinic support in family planning (registration, billing, cash handling, medical and nursing assistance, vital signs, CLIA-waived lab work, immunizations, and phlebotomy).
• Knowledge of good customer service practices, public relations, and an educational background in the medical field (patient care, medical assistance, patient follow-up, insurance, etc.)
• Knowledge of health prevention and wellness strategies.
• Knowledge of family clinical services outreach.
• Knowledge of English grammar, spelling, and punctuation.
• Knowledge of modern office procedures and methods, including computers, electronic health records, and applicable software.
• Knowledge of client confidentiality and client rights according to the Health Insurance Portability and Accountability Act (HIPPA)

• Skill in performing a variety of duties, often changing from one task to another of a different nature.
• Skill in customer services.
• Ability to use computer hardware, various software programs and technologies, including word processing and spreadsheet programs.
• Ability to build and maintain effective working relationships with…