Senior Operations Supervisor, Plasma Center

• Serve as acting leader in the Center Manager's absence when assigned
• Perform all tasks within the plasma center, including production employee duties and donor-flow supervision
• Oversee donor operations and supervise Operations Supervisors and donor center staff during assigned shifts
• Coordinate staffing, task assignments, break schedules, and team coaching
• Create employee schedules to accommodate donor cycles
• Monitor and adjust inventory levels and submit vendor orders
• Inform the Center Manager of irregularities and provide corrective action plans
• Execute daily operational plans to achieve donor throughput, quality, and productivity targets
• Partner with the Center Manager and Quality team to resolve deviations and operational concerns
• Monitor donor flow and address delays or service issues
• Maintain compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, cGMP, and company procedures
• Supervise donor selection, plasma collection, and manufacturing records
• Attend required training sessions and staff meetings
• Ensure accurate documentation and timely reporting
• Help maintain facility cleanliness and equipment condition
• Assist with control of center donor funds
• Participate in onboarding, training, and cross-training staff
• Maintain communication with other service areas
• Promote safety, teamwork, and accountability
• Report unsafe situations or conditions
• May be trained to repair plasma center equipment
• Assist the Center Manager with tasks supporting company objectives

• High school diploma or GED
• Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer
• CPR Certified
• Typically requires 6 years of related experience performing phlebotomy, donor processing, and plasma processing duties
• Demonstrated proficiency handling difficult situations
• Proficient in speaking and writing English, with legible handwriting
• Ability to understand, explain, and follow SOPs and protocols
• Ability to work flexible scheduling to meet business needs
• Ability to perform in a highly regulated, operations-intensive, high-volume medical business
• Ability to work standing for 4 to 6 hours per day and sitting for 1 to 2 hours per day
• Ability to lift 15 lbs., with a maximum lift of 50 lbs.
• Hearing acuity, color perception/discrimination, and correctable near and far vision
• Ability to work independently and follow oral or written instructions

Demonstrates expertise in donor operations management, including phlebotomy, plasma processing, and compliance with regulatory standards. Proficient in team leadership, scheduling, and maintaining operational efficiency in a high-volume medical environment.

• Phlebotomy Certification
• Donor Center Technician Certification
• Plasma Processing Certification
• CPR Certification
• Regulatory Compliance

• Phlebotomy
• Donor Processing
• Plasma Processing
• SOP Understanding
• Inventory Management
• Operational Planning
• Documentation Accuracy
• Quality Control
• Equipment Maintenance
• Staff Training

• Team Leadership
• Communication
• Problem Solving
• Flexibility
• Accountability

• Phlebotomist Certification
• Donor Center Technician Certification
• Plasma Processor Certification
• Designated Trainer Certification
• CPR Certification

• FDA-approved SOPs
• OSHA
• CLIA
• CGMP
• Donor Flow Supervision
• High-Volume Medical Business
• Operational Efficiency
• Safety Protocols
• Team Coaching
• Regulatory Standards