Patient Services Representative​/Front Desk - Dallas - Texas Orthopaedic Associates

Job Details

Job Location:

Dallas, TX 75231. Position Type:
Full Time. Salary Range: $18.00 - $19.00 Hourly.

Coordinates all aspects of check in and/or check-out by performing the duties and responsibilities listed below.

• Maintains a high level of patient confidentiality at all times.
• Provides quality customer service and professionalism when working with staff, patients, insurance carriers and all other related agencies.
• Greets all patients and visitors in a friendly manner.
• Registers all patients checking in for appointments and prints Superbill.
• Collects all patient forms and paperwork and reviews for accuracy.
• Scans a copy of all insurance cards.
• Prints patient alert notes daily.
• Obtains signatures on financial policy, medical records release, and assignment of benefits statement from all new patients as needed.
• Notifies clinic staff of patient arrivals and informs patients when physician is running behind schedule.
• Keeps the patient reception area neat and clean at all times.
• Scans Health History Questionnaire daily.
• Schedules follow-up appointments.
• Work status new and approved failed lists.
• Reconciles credit card charges at the end of each day.
• Collects co-pays and deductibles from insured patients, or full payment from uninsured patients; notifies patients of any outstanding balances.
• Scrub schedules 3-5 days ahead to ensure that all needed ’s and documentation, pay amounts and referral statuses are noted in Phreesia.
• Balance credit card charges, checks and cash. Print reports and balance daily entries.
• May be required to perform additional duties as directed by management.
• All employees have a responsibility to comply with our organization’s policies and procedures, code of conduct.

• Supervisory Responsibilities – This job has no supervisory responsibilities.

• Customer Focus – The ability to demonstrate concern for satisfying one’s external and/or internal customers.
• Teamwork – as a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
• Attention to Communication – The ability to ensure that information is passed on to others who should be kept informed.
• Business and Industry Focus – The ability to effectively apply industry knowledge that supports the business.
• Ethics – The ability to treat people with respect, inspire trust in others, work ethically and with integrity, maintain strict confidentiality with patient and employee information, while upholding organizational values.

• Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Knowledge of Centricity database software and general knowledge of Microsoft applications is helpful.

• Knowledge and understanding of medical insurance is helpful.
• Knowledge of billing is helpful.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of…