Texas Health Provider Relations Representative

Career Opportunities:
Texas Health Steps Provider Relations Representative (20916)

Posting  
20916 - Posted 09/04/2026
- Dept of State Health Services
- Region 11
- Healthcare Support
- Not Eligible for Telework - b. $3000 - $4999 per month

DSHS is committed to hiring skilled and dedicated individuals who share a passion for public health to pursue our vision of A Healthy Texas . If you are looking to make an impact and tackle new challenges, we encourage you to consider a career with us.

Employee Benefits

DSHS offers insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). To learn more about all the benefits available to you as a DSHS employee and other DSHS opportunities for early career pathways, visit the DSHS Careers Page .

Functional

Title:

Texas Health Steps Provider Relations Representative

Job Title:

Program Specialist II Agency:
Dept of State Health Services Department:
Region 11 Posting Number: 20916 Closing Date: 10/04/2026 Posting Audience:
Internal and External Occupational Category:
Healthcare Support Salary Range: $3,793.41 - $4,857.33 Pay Frequency:
Monthly Salary Group: TEXAS-B-18

Shift: Day Additional

Shift: None Telework:
Not Eligible for Telework Travel:
Up to 60% Regular/Temporary:
Regular Full Time/Part Time:
Full time FLSA Exempt/Non-Exempt:
Nonexempt Facility

Location:

Job Location City: LAREDO

Job Location Address: 1500 N ARKANSAS Other Locations:
None MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS Brief

Job Description

Under the supervision of the THSteps Program Supervisor with latitude for independent judgement and action, the Provider Relations Specialist is responsible for maintaining and growing the Medicaid provider pool in Texas. Performs moderately complex (journey-level) consultative services and technical assistance work. Provides consultative services and technical assistance to Texas Health Steps providers medical and dental, program staff, governmental agencies, community organizations, or the general public.

Markets Specialized Health and Social Services program(s) to community and professional groups to encourage and/or improve interest in the program.

Monitors and reviews participant compliance with Texas Health Steps program policies and procedures. Assists as first-line contact for Medicaid and non-Medicaid provider issues in regard to the THSteps program.

Performs complex work in THSteps provider relations, recruitment and retention services in cooperation with Texas Medicaid Health Plan and Managed Care Organizations.

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

(45%) Provider Technical Assistance
- Identifies and articulates provider issues, develops solutions, and implements strategies in cooperation with appropriate agency contract entities, regional staff and provider groups for the purpose of recruitment and retention of a provider base that is adequate to meet THSteps client needs. Provides technical assistance and coordinates/provides training for established providers, develops mechanisms for identifying provider assistance needs early and responding in a timely manner by appropriate referral or personal intervention in coordination with TMHP and MCO plans.

Documents and initiates action on provider and consumer complaints. Telephonic and/or (occasional) face to face interaction to analyze provider's inquiry and/or complaint, recommend solutions and resolve the provider’s concerns whenever possible on first call contact. Develops & maintains positive relationships with physicians, providers, and practice managers within the provider…