Security Service Delivery Partner

Overview

Rackspace is hiring for a Service Delivery Manager with a background in security to support our strategic customers. As a Security SDM, you’ll be managing global managed security services accounts.

Mexican Rackers:
If you live within a 40km radius of our Mexico City office we’d like for you to work in the office two days a week. If further than 40km you may work fully remote from one of these states:
Monterey, Aguascalientes, Nuevo Leon, Puebla, or Queretaro.

• Manage stakeholder relationships and deliver monthly reporting for them.
• Produce data tracking and budget scope reporting for senior management.
• Analyze cybersecurity/Dev Sec Ops  frameworks using dashboarding and internal tools.
• Oversee the SOC operational processes and ensure that security compliance/governance is maintained.
• Use security data, monitoring tools, and threat intelligence to inform insights and build the big picture.
• Lead customer initiatives, applying expertise and best management of all customer escalations and service issues.
• Support senior management with the required decision-making on security initiatives and solutions.
• Help teams with cross functional and interim – term development and transformation. Aid their transformation and implementation of cybersecurity initiatives.
• Assist with various Cyber technical initiatives, including NIST and ISO framework rollout and certification.

• Bachelor’s degree in computer science or a related field is preferred. High school diploma is required.
• Prefer candidates who have a cybersecurity certification such as CISSP or ITIL V4.
• Must be proficient in both written and verbal communication using English and Spanish.
• Experience delivering security-based managed services.
• Experience managing multiple accounts and stakeholders simultaneously.
• Experience with tools such as Azure Security Center and Sentinel, Service Now, Power BI, Qualys, Crowd Strike, Microsoft Sentinel.

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent.

Join us on our mission to embrace technology, empower customers and deliver the future.

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.

If you have a disability or special need that requires accommodation, please let us know.